Assistant Community Manager

TWIN PINES; New York (NY); On-site; USD 44,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) Retirement Plan

Paid Time Off & Holidays

Commuter Benefits

Professional Growth & Development

Mission-driven work

Job summary

Twin Pines is seeking an Assistant Community Manager (Vacancy/Compliance Focused) for an on-site role at Harlem, NYC. You will support the Community Manager with leasing, resident services, and administrative tasks at the property.

The position emphasizes compliance documentation, audit readiness, and resident relations within a NYCHA-affiliated property. A high school diploma and 1–2 years in property management are required.

Qualifications

• High school diploma required; some college coursework preferred.
• 1-2 years of property management or related administrative experience.
• Strong communication, organizational, and customer service skills.
• Familiarity with property management software preferred.
• Ability to work occasional evenings/weekends as needed.

Responsibilities

• Assist the Community Manager with day-to-day operations, leasing, and resident relations.
• Assist with move-in/move-out processing and unit turnover coordination.
• Assist with property inspections and coordination of vendor and maintenance work.
• Manage the property in the Community Manager's absence, including staff direction and issue resolution.
• Support rent collection, delinquency follow-up, and resident ledger accuracy.
• Assist with preparation of financial and operational reports.
• Maintain accurate resident files and administrative records.
• Support compliance documentation and recertification processes in partnership with the Compliance department.
• Assist in maintaining audit-ready resident files.
• Respond to resident inquiries and service requests, escalating as needed.
• Support resident engagement activities and communications.
• Assist in resolving resident concerns professionally and promptly.

Skills

Communication

Organizational skills

Customer service

Property management software

Education

High school diploma (required)

Tools

Property management software

Job description

Assistant Community Manager ( Vacancy/Compliance Focused)

Location: On-site | Harlem

Reports to: Community Manager

The US base salary range for this full-time position is $38.46 plus discretionary bonus

Property Overview:

Wilson Houses, part of NYCHA’s PACT program, is located in East Harlem, Manhattan, and is intended to enhance the quality and affordability of housing for its residents. The development consists of a single campus with 398 residential units across three 20-story high-rise elevator buildings, each equipped with two elevators. A community center is attached to one of the buildings.

The property also includes:

Two basketball courts

Open paved and landscaped areas

The property is owned by the New York City Housing Authority (NYCHA) and, through a 99-year leasehold established as part of the PACT transaction, is supported by a development team consisting of Hope Community and Apex Building Group. Twin Pines Management will provide property management services, with an overall focus on community engagement, resident satisfaction, and improving the quality of life for residents.

Role andResponsibilitiesOverview

POSITION SUMMARY

The Assistant Community Manager supports the Community Manager in daily property operations and is prepared to manage the property in the Community Manager's absence. This role focuses on leasing support, resident services, and administrative and financial accuracy at the property level.

KEY RESPONSIBILITIES

Property Operations Support

• Assist the Community Manager with day-to-day operations, leasing, and resident relations
• Assist with move-in/move-out processing and unit turnover coordination
• Assist with property inspections and coordination of vendor and maintenance work
• Manage the property in the Community Manager's absence, including staff direction and issue resolution
• Support rent collection, delinquency follow-up, and resident ledger accuracy
• Assist with preparation of financial and operational reports
• Maintain accurate resident files and administrative records

Compliance Support

• Support compliance documentation and recertification processes in partnership with the Compliance department
• Assist in maintaining audit-ready resident files

Resident Relations

• Respond to resident inquiries and service requests, escalating as needed
• Support resident engagement activities and communications
• Assist in resolving resident concerns professionally and promptly

QUALIFICATIONS & EXPERIENCE

• High school diploma required; some college coursework preferred
• 1-2 years of property management or related administrative experience
• Strong communication, organizational, and customer service skills
• Familiarity with property management software preferred
• Ability to work occasional evenings/weekends as needed

CORE COMPETENCIES

• Property administration and recordkeeping
• Resident service and communication
• Basic financial/ledger accuracy
• Time management and multi-tasking
• Team collaboration

SUPERVISORY RESPONSIBILITIES

No direct reports; this position does not carry standing supervisory responsibility, but may direct leasing or administrative staff when managing the property in the Community Manager's absence.

PHYSICAL DEMANDS, WORK ENVIRONMENT & TRAVEL

• Physical Demands: Requires extended periods of sitting and standing, computer use, and regular property walk-throughs including stairs; occasional lifting up to 25 lbs.
• Work Environment: On-site at the assigned property, including office, common areas, and unit interiors.
• Travel: Minimal; occasional travel for training.
• We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
• Medical, Dental, and Vision coverageAccess to multiple medical plan options through our benefits partner, including PPO and HMO plans, allowing employees to choose coverage that best fits their needs.
• Flexible Spending Accounts (FSA)Pre-tax accounts available for eligible healthcare and dependent care expenses.
• 401(k) Retirement PlanOpportunity to contribute to a tax-advantaged retirement plan to support long-term financial planning.
• Paid Time Off & HolidaysCompetitive PTO program, including paid holidays, vacation, and sick time.
• Commuter BenefitsPre-tax commuter benefits available for transit and parking expenses.
• Professional Growth & DevelopmentExposure to complex, high-impact work within affordable housing, with opportunities to grow leadership skills and deepen regulatory and operational expertise.
• Mission-Driven WorkThe opportunity to make a meaningful impact by supporting affordable housing communities across New York City.
• Benefits offerings and employee contributions may vary by plan and are subject to change.

For individuals hired to work in New York, Asset Living is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of New York and includes the range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; etc. We would not anticipate that the individual hired into this role would be near the top end of the compensation range, but that decision will be dependent on the facts associated with each specific individual’s relevant experience for the role. A reasonable estimate of the range is below.

New York Pay Range

$38.46 - $38.46 USD

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Twin Pines’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.