Assistant community manager

Chi Omega Sorority; Madison (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading property management company seeks an Assistant Community Manager to oversee operations, manage sales and marketing, and ensure resident satisfaction. The ideal candidate will have a strong management background, excellent customer service skills, and the ability to work in a fast-paced environment. This role offers competitive pay and the opportunity to contribute to a diverse and inclusive workplace.

Qualifications

• At least 3 years of related management experience in retail, hospitality, or property management preferred.
• Ability to understand and apply company policies and regulations regarding facility management.

Responsibilities

• Manage new home inventory and protect asset value through inspections and compliance.
• Oversee sales and marketing activities and maintain up-to-date sales materials.
• Prepare budgets for labor and operational costs, ensuring budget compliance.

Skills

Customer Service

Management

Bilingual in English/Spanish

Education

High School Diploma

Tools

Office Productivity Software

Rent Management Software

Job description

JOB REQUIREMENTS:

SCOPE: The Assistant Community Manager assists in all aspects of the operation of the property, including general administration, maintenance, leasing, resident relations, rent collection, and personnel/resource management. Under the direction of the Community Manager, ensures the property is maintained in good physical condition and with a stabilized fiscal operation.

RESPONSIBILITIES:

1. Manage new home inventory to protect the asset value through proper setup, inspections, title, utilities, etc., until sale completion, including weekly property visits to evaluate compliance with community policies regarding parking, curb appeal, pets, and maintenance.
2. Maximize overall operating performance and ROI by managing occupancy, delinquency, violations, and curb appeal/maintenance of the community infrastructure.
3. Oversee sales and marketing activities, maintain up-to-date sales materials, home flyers, banners, and promotions. Ensure homes for sale are posted on appropriate sites such as Craigslist, Facebook, etc.
4. Follow up on lead management, process, and complete all sales paperwork.
5. Hire, onboard, train, and manage performance of maintenance technicians and assistant managers.
6. Ensure rent collection by month's end and handle delinquency accounts.
7. Prepare budgets for labor and operational costs, manage costs to ensure budget compliance.
8. Maintain full accountability for budget performance and development.
9. Perform other duties as assigned.

QUALIFICATIONS:

• High School Diploma or equivalent required.
• At least 3 years of related management experience in retail, hospitality, or property management preferred.
• Experience in customer service or resident relations preferred.
• Proficiency in office productivity software; familiarity with rent management software preferred.
• Ability to understand and apply company policies, local, state, and federal regulations regarding facility management and fair housing.
• Flexible, willing to work Saturdays, and adaptable to a fast-paced environment.
• Bilingual in English/Spanish preferred.

PHYSICAL REQUIREMENTS:

• Occasional exposure to wet/humid conditions.
• Ability to lift packages up to 20 lbs.
• Frequent walking and exposure to outside weather conditions.

COMPENSATION:

$18.00 - $20.00/hour (based on experience) plus sales commission.

LOCATION:

Oak Park Terrace - Madison, WI

INCLUSION & EQUAL OPPORTUNITY:

Lakeshore embraces diversity and inclusion and is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, color, religion, sex, gender identity, sexual orientation, disability, national origin, or protected veteran status. Employment is contingent upon successful completion of a pre-employment screening process, including background checks, drug testing, and credit checks if applicable.

APPLICATION INSTRUCTIONS:

Send your resume to [e-mail] or apply online at this link.