Assistant Community Manager - 103

Lakeshore Management; Madison (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading property management company is seeking an Assistant Community Manager in Madison, WI. The role involves overseeing property operations, managing budgets, and ensuring resident satisfaction. Ideal candidates will have management experience, strong customer service skills, and the ability to work in a fast-paced environment. Join a diverse team committed to enhancing community living.

Qualifications

• 3 years of management experience preferred in retail, hospitality, or property management.
• Proficiency in office productivity software and familiarity with rent management software.

Responsibilities

• Manage new home inventory and conduct weekly property visits.
• Direct sales and marketing activities and ensure timely rent collection.
• Prepare and manage budgets for labor and operational costs.

Skills

Customer Service

Problem-Solving

Teamwork

Bilingual (English/Spanish)

Education

High School Diploma

Tools

Office Productivity Software

Rent Management Software

Job description

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Scope

The Assistant Community Manager assists in all aspects of the operation of the property: general administration, maintenance, leasing, resident relations, collection of rent, and control of all personnel and resources. Under the direction of the Community Manager, ensures the property is always maintained in good physical condition and with a stabilized fiscal operation.

Responsibilities

• Manage new home inventory to protect asset value through proper setup, inspections, title, utilities, etc., until sale completion. Conduct weekly property visits to evaluate compliance with community policies regarding parking, curb appeal, pets, and property maintenance.
• Maximize overall operating performance and return on investment by managing occupancy, delinquency, violations, and community infrastructure maintenance.
• Direct sales and marketing activities, including maintaining up-to-date sales materials, posting homes for sale on appropriate sites, managing leads, and processing all sales paperwork.
• Responsible for hiring, onboarding, training, and performance management of maintenance technicians and assistant managers.
• Ensure all rents are collected by month's end and delinquency accounts are managed appropriately.
• Prepare and manage budgets for labor and operational costs, ensuring compliance and full accountability for budget performance.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• At least 3 years of related management experience preferred in retail, hospitality, or property management.
• Experience in customer service or resident relations.
• Proficiency in office productivity software; familiarity with rent management software preferred.
• Ability to understand and apply company policies, local, state, and federal regulations regarding facility management and fair housing.
• Flexible, willing to work Saturdays, and adaptable in a fast-paced environment.
• Bilingual in English/Spanish preferred.

Additional Details

FLSA CLASS: Non-exempt

REPORTS TO: Community Manager

SUPERVISORY RESPONSIBILITIES: None

BUSINESS FUNCTION: Communities, Regional

POSITION CLASS: Administrative

Core Competencies

• Respect, compassion, and kindness in interactions; builds loyalty and demonstrates concern for customers.
• Integrity, transparency, and adherence to policies; demonstrates professionalism and financial responsibility.
• Teamwork and collaboration; develops positive relationships and focuses on team success.
• Problem-solving and transparency; encourages continuous improvement and innovation.
• Serves employees and residents to enhance their lives; maintains property appeal and community environment.

Physical Requirements

Occasional exposure to wet/humid conditions; ability to lift packages up to 20 lbs.; frequent walking; exposure to outside weather conditions.

Compensation

$18.00 - $20.00 per hour (based on experience), plus sales commission.

Location

Highland Manor - Madison, WI

Lakeshore embraces Diversity and Inclusion and is an equal opportunity employer. Employment contingent upon successful pre-employment screening, including background check, drug testing, driving history, employment verification, and credit check if applicable. No recruiters or agencies without prior agreement. Only closely matched candidates will be contacted.