Assistant Community Banking Officer: Growth & Service

Berkshirejobs; Pittsfield (MA); Hybrid; USD 50,000 - 65,000; Full time

Job summary

Berkshirejobs in Pittsfield, MA seeks an Assistant Community Banking Officer to support branch operations, supervise staff in absence of the CBO, and drive customer service excellence in line with Service Standards.

This role partners with the Community Banking Officer to set growth goals, manage deposits and loans, and participate in community outreach and marketing while maintaining a positive branch image. Willingness to travel up to 25% within the region as needed.

Qualifications

• Associate’s degree preferred.
• Minimum of two years of experience as a highly rated Personal Banker.

Responsibilities

• Provide excellent customer care and services, including new accounts and loans.
• Oversee branch operations and staff in the Community Banking Officer's absence.
• Support business development and community engagement initiatives.
• Ensure compliance with bank policies and regulations.

Skills

Math literacy

Microsoft Office

Customer service

Sales and cross-selling

Banking operations knowledge

Supervisory collaboration

Education

Associate’s degree preferred

Tools

LaserPro

DepositPro

Job description

Berkshirejobs in Pittsfield, MA seeks an Assistant Community Banking Officer to support branch operations, supervise staff in absence of the CBO, and drive customer service excellence in line with Service Standards.

This role partners with the Community Banking Officer to set growth goals, manage deposits and loans, and participate in community outreach and marketing while maintaining a positive branch image. Willingness to travel up to 25% within the region as needed.