Assistant Coach: Lead Store Team & Guest Experience

Rally House; Akron (OH); On-site; USD 35,000 - 51,272; Full time

Job summary

Rally House in Akron is seeking an Assistant Coach to support the Head Coach by sustaining store performance, training the team, and delivering a guest-focused shopping experience. You will help maintain standards, coach staff, and ensure smooth daily operations behind the scenes.

The role emphasizes payroll planning, labor optimization, and timely action to improve results. Availability includes daytime, nights, weekends, and local sports events, reflecting the sports retail environment.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor’s degree preferred.
• Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and featured local sports events

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Lead execution of visual directives and seasonal transitions.
• Own service execution and customer experience standards.
• Analyze store performance and take action to improve results.
• Drive daily, weekly, and monthly performance goals

Skills

Retail leadership

Customer service excellence

Store operations

Team supervision

Education

Associates or Bachelor's degree preferred

Job description

Rally House in Akron is seeking an Assistant Coach to support the Head Coach by sustaining store performance, training the team, and delivering a guest-focused shopping experience. You will help maintain standards, coach staff, and ensure smooth daily operations behind the scenes.

The role emphasizes payroll planning, labor optimization, and timely action to improve results. Availability includes daytime, nights, weekends, and local sports events, reflecting the sports retail environment.