Assistant Coach: Lead Operations & Guest Experience

sweetgreen; Charlotte (NC); On-site; USD 58,000 - 68,000; Full time

Benefits offered by this job

Competitive base salary + 15% bonus

Medical, dental + vision insurance

Paid Vacation + Wellness time

401(k) program

Paid family leave

Complimentary greens

Free sweetgreen swag

Job summary

Sweetgreen is seeking an Assistant Coach (Assistant General Manager) in Charlotte, NC to lead a team and optimize operations while delivering exceptional guest experiences with real food. You will mentor staff, partner with the Head Coach on goals, and use data-driven insights from the Ops Dashboard to navigate challenges.

The role requires 2+ years in restaurant leadership, ServSafe/food handler certification, and availability for at least 30 hours weekly.

Qualifications

• 2+ years in a restaurant management/supervisory role.
• Experience managing and developing 6+ team members per shift.
• Food Handler or ServSafe certification.
• Must be available to work a minimum of 30 hours per week.
• Must be 18 years of age or older.
• Must be authorized to work in the United States.

Responsibilities

• Hire, onboard, and train team while fostering trust.
• Mentor and develop team members into leaders.
• Drive operational excellence and guest experiences.
• Manage controllable costs and schedules.
• Ensure food safety, cleanliness, and audits.
• Support daily operations with systems and processes.

Skills

Leadership

Mentoring

Communication

Problem-solving

Scheduling

Education

ServSafe Certification

Food Handler Certification

Job description

Sweetgreen is seeking an Assistant Coach (Assistant General Manager) in Charlotte, NC to lead a team and optimize operations while delivering exceptional guest experiences with real food. You will mentor staff, partner with the Head Coach on goals, and use data-driven insights from the Ops Dashboard to navigate challenges.

The role requires 2+ years in restaurant leadership, ServSafe/food handler certification, and availability for at least 30 hours weekly.