Assistant Club Manager: Lead the Judgement Free Experience

Planet Fitness; Milton (AL); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Vacation & Holidays

Tuition Reimbursement

Free Black Card Membership

Employee Discounts

Job summary

Planet Fitness is seeking an Assistant Manager to help run daily club operations and deliver a Judgement Free member experience. You will mentor team members, manage onboarding, and drive KPI-focused priorities under the Club Manager’s guidance.

You’ll greet members, handle sign-ups and inquiries, and promote our brand on the club floor while ensuring safety and cleanliness. This full-time role offers team-based growth opportunities in a dynamic fitness environment.

Qualifications

• 9-12 months of experience in a customer service environment is preferred
• 9-12 months of experience supervising and leading team is preferred
• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Responsibilities

• Lead team members to complete assigned tasks in a safe and efficient manner
• Coach and inspire others to provide an outstanding member experience
• Assist in resolving employee concerns
• Provide backup staffing support as needed
• Manage inventory system for cleaning supplies
• Ordering club supplies and retail product
• Track KPI to identify strengths and opportunities
• Support Club Manager with hiring and onboarding
• Assess and assist in emergency situations
• Greet members/guests and assist with questions at check-in
• Promote Judgement Free Zone by engaging with members on the club floor
• Perform membership functions and tours; drive sales goals
• Maintain cleanliness and sanitization of equipment and facilities
• Address maintenance and facility issues promptly

Skills

Customer service

Team leadership

CPR/AED trained

Basic computer skills

Job description

Planet Fitness is seeking an Assistant Manager to help run daily club operations and deliver a Judgement Free member experience. You will mentor team members, manage onboarding, and drive KPI-focused priorities under the Club Manager’s guidance.

You’ll greet members, handle sign-ups and inquiries, and promote our brand on the club floor while ensuring safety and cleanliness. This full-time role offers team-based growth opportunities in a dynamic fitness environment.