Assistant Club Manager: Lead Operations & Member Experience

Planet Fitness-United Fitness Partners; Memphis (TN); On-site; USD 38,000 - 54,000; Full time

Job summary

Planet Fitness-United Fitness Partners in Memphis, TN is seeking an Assistant Club Manager to support club operations, enhance the member experience, and help ensure financial stability. You will oversee a high-energy, judgement-free environment and lead teammates to deliver exceptional service.

The role requires 18+ years old, a HS diploma/GED, and a proactive, organized approach to developing staff and maintaining a clean, welcoming facility.

Qualifications

• Must be 18+ years old.
• High School Diploma/GED equivalent.
• Excellent Customer Service skills with a high degree of member care.
• Previous experience leading teams in the retail or fitness environment.
• Self-starter, motivated and enthusiastic about creating the best experience for members.
• Well organized, reliable, detail oriented, and able to work without direct supervision in a team environment.

Responsibilities

• Assist in the interviewing and recruitment process by completing initial phone interviews of member service representatives and fitness trainers.
• Able to drive club metrics in alignment with business performance.
• Lead by example and inspire teammates to deliver +1% service to build Raving Fans and operational excellence.
• Monitor inventory and review daily/weekly/monthly sales numbers with club manager to identify opportunities and modifies execution as needed to improve performance.
• Uphold company standards to deliver the mission and values; manage a clean, friendly, and well-maintained club.
• Ensure teammates consistently execute the basics in punctuality, dress code compliance, friendliness, and cleanliness.
• Assist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in "like new" condition.
• Front End employees to promote career growth through training, development, and performance assessment.
• Perform other duties as assigned by the Club Manager.

Skills

Customer service

Leadership

Self-motivation

Organized/detail oriented

Education

High School Diploma/GED

Job description

Planet Fitness-United Fitness Partners in Memphis, TN is seeking an Assistant Club Manager to support club operations, enhance the member experience, and help ensure financial stability. You will oversee a high-energy, judgement-free environment and lead teammates to deliver exceptional service.

The role requires 18+ years old, a HS diploma/GED, and a proactive, organized approach to developing staff and maintaining a clean, welcoming facility.