Gym Operations Lead — Member Experience

Planet Fitness-United Fitness Partners; Birmingham (AL); On-site; USD 38,000 - 52,000; Full time

Job summary

Planet Fitness-United Fitness Partners in Birmingham, AL is seeking an Assistant Club Manager to help deliver a high-energy, welcoming gym experience and support the Club Manager in daily operations.

Ideal candidates are 18+, have a high school diploma, strong customer service, and proven team leadership in retail or fitness; you will help recruit, motivate staff, monitor performance, and ensure the club stays clean and friendly.

Qualifications

• Must be at least 18 years old.
• High School Diploma/GED required.
• Excellent customer service with strong member care.
• Experience leading teams in retail or fitness.
• Self-starter, motivated and enthusiastic about creating the best experience for members.
• Well organized, reliable, detail oriented, and able to work without direct supervision.

Responsibilities

• Assist in the interviewing and recruitment process by completing initial phone interviews of member service representatives and fitness trainers.
• Able to drive club metrics in alignment with business performance.
• Lead by example and inspire teammates to deliver +1% service to build Raving Fans and operational excellence.
• Monitor inventory and review daily/weekly/monthly sales numbers with club manager to identify opportunities and modifies execution as needed to improve performance.
• Uphold company standards to deliver the mission and values; manage a clean, friendly, and wellmaintained club.
• Ensure teammates consistently execute the basics in punctuality, dress code compliance, friendliness, and cleanliness.
• Assist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in "like new" condition.
• Front End employees to promote career growth through training, development, and performance assessment.
• Perform other duties as assigned by the Club Manager.

Skills

Customer service

Team leadership

Self-motivated

Organization

Education

High School Diploma/GED

Job description

Planet Fitness-United Fitness Partners in Birmingham, AL is seeking an Assistant Club Manager to help deliver a high-energy, welcoming gym experience and support the Club Manager in daily operations.

Ideal candidates are 18+, have a high school diploma, strong customer service, and proven team leadership in retail or fitness; you will help recruit, motivate staff, monitor performance, and ensure the club stays clean and friendly.