Assistant Club Manager | Growth, Perks & Leadership

Planet Fitness; Lakewood (WA); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Bonus Incentives Monthly

Medical, Dental, and Vision Insurance

Vacation*/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan – 3% Co

Term Life Insurance

Healthcare and Dependent Care Flexible

Employee perks and discounts

Job summary

Planet Fitness in Lakewood, WA is seeking an Assistant Manager to oversee gym operations and deliver a exceptional Judgement Free Zone member experience while supporting club profitability.

You will lead, recruit, train and supervise staff, manage front desk activities, and ensure cleanliness and member satisfaction. The role requires strong communication, leadership and service mindset, with flexibility for full-time hours.

Qualifications

• Must be 18 years of age or older.
• Passion for helping others.
• Commitment to excellent service.
• Previous management experience is preferred.
• Basic computer proficiency (Microsoft Suite).
• Current CPR Certification preferred.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.

Responsibilities

• Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.
• Communicates Open & Effectively
• Builds Strong Relationships
• Champions CORE values

Skills

Positive attitude

Customer service

Punctual

Diplomacy

Integrity

Communication skills

Leadership

Fast learner

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Planet Fitness in Lakewood, WA is seeking an Assistant Manager to oversee gym operations and deliver a exceptional Judgement Free Zone member experience while supporting club profitability.

You will lead, recruit, train and supervise staff, manage front desk activities, and ensure cleanliness and member satisfaction. The role requires strong communication, leadership and service mindset, with flexibility for full-time hours.