Assistant Club Manager — Customer Service Lead

Planet Fitness; Norwich (CT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive salary & 401K plan

Health benefits including medical, etc

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness in Norwich, CT seeks an Assistant Manager to oversee front desk operations, support the General Manager, and ensure a welcoming, clean club environment for members and guests. The role requires multitasking in a fast-paced setting, effective communication with the team, and a focus on delivering outstanding customer service while meeting performance metrics and club standards.

Responsibilities include assisting in interviewing, scheduling, ensuring punctuality, and mentoring front

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 6 months supervisor/manager experience in high-volume restaurant/retail preferred.
• Proficient with Microsoft Office applications (Word, Excel).
• Bi-lingual preferred.

Responsibilities

• Understand and drive club metrics in line with business performance.
• Develop knowledge of club services, programs, products and competitors.
• Assist in interviewing and phone screenings for front desk and fitness staff.
• Monitor sales numbers with GM to identify opportunities and adjust execution.
• Communicate and uphold company standards and lead by example.
• Ensure punctuality, dress code, friendliness and cleanliness.
• Oversee front desk and overnight staff and coverage as needed.
• Coordinate disciplinary actions with GM/HR.
• Mentor front-end employees for career growth.
• Perform other duties as assigned by Club Manager.

Skills

Basic computer proficiency

Microsoft Office

Multitasking

Strong communication

Customer service

Team leadership

Education

High school diploma or equivalent

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Planet Fitness in Norwich, CT seeks an Assistant Manager to oversee front desk operations, support the General Manager, and ensure a welcoming, clean club environment for members and guests. The role requires multitasking in a fast-paced setting, effective communication with the team, and a focus on delivering outstanding customer service while meeting performance metrics and club standards.

Responsibilities include assisting in interviewing, scheduling, ensuring punctuality, and mentoring front