Assistant, Clinical Administrative

The Wright Center for Graduate Medical Education; Wilkes-Barre (Luzerne County); On-site; USD 35,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Clinical Administrative Assistant to enhance patient experiences. In this dynamic role, you will be the first point of contact for patients, ensuring exceptional customer service while managing various front-office tasks in a fast-paced environment. Your organizational and communication skills will shine as you handle appointments, verify insurance, and maintain patient records. This position offers a unique opportunity to contribute to a vital healthcare setting, making a meaningful impact on patient care and operational efficiency. Join a team that values flexibility and collaboration, and be part of a rewarding journey in healthcare administration.

Qualifications

• High School Diploma/GED with front-office experience preferred.
• Bilingual skills and proficiency in EMR workflows are highly desired.

Responsibilities

• Schedule patient appointments and manage demographic information.
• Ensure compliance with safety regulations and perform administrative tasks.

Skills

Bilingual skills

Organizational skills

Communication skills

Customer service

Confidentiality

Education

High School Diploma/GED

Tools

Electronic Health Records system

Computer workflows

Job description

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Position Summary

The Clinical Administrative Assistant (CAA) serves as the initial point of contact for patients and visitors. The CAA delivers a high standard of customer service necessary to maintain the overall patient experience and handles various front-office administrative responsibilities in a fast-paced health center environment, impacting efficiency.

Responsibilities

• Schedule patient appointments and follow-ups
• Register patients and capture demographic information for reports
• Verify insurance and comply with related rules
• Manage patient information in the Electronic Health Records system
• Collect copays and manage cash accounts
• Inform patients about resources and programs
• Ensure compliance with safety and privacy regulations
• Perform administrative tasks such as mailing, answering calls, and data entry
• Participate in extended hours and support other locations as needed

Qualifications

• High School Diploma/GED; prior front-office experience preferred
• Bilingual skills highly desired
• Proficient in computer and EMR workflows
• Strong organizational and communication skills
• Ability to work in a fast-paced environment and maintain confidentiality
• Flexible schedule and team-oriented mindset