Assistant Chief Concierge

Mandarin Oriental; New York (NY); On-site; USD 80,000 - 85,000; Full time

Job summary

An established industry player in luxury hospitality seeks a dedicated Concierge to enhance guest experiences at their New York location. This role involves providing personalized services, maintaining extensive knowledge of local attractions, and ensuring that guests receive the highest level of service. The ideal candidate will possess excellent communication skills, a strong sense of organization, and the ability to work well under pressure. Join a team that values professionalism and a passion for hospitality, and contribute to creating unforgettable experiences for guests in one of the world's most vibrant cities.

Qualifications

• 5+ years of experience in luxury hospitality as a Concierge.
• Strong knowledge of NYC restaurants, bars, and attractions.

Responsibilities

• Provide personalized guest services and local information.
• Maintain updated records of guest requests and preferences.
• Supervise and support Concierge staff in daily operations.

Skills

Concierge Experience

Communication Skills

Time Management

Multi-tasking

Teamwork

Knowledge of NYC Attractions

Organizational Skills

Presentation Skills

Job description

Mandarin Oriental Hotel Group (MOHG) is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

The Hotel:

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle’s Deutsche Bank Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the shops of Columbus Circle.

Duties and Responsibilities:

• Provide guests access to all New York City has to offer within scope of availability
• Offer a warm, sincere and personalized welcome to all guests
• Create special conversations with guests, which identify personal preferences in order to record in each guest’s profile history
• Have an in-depth knowledge or access to information regarding directions, travel time, cost and various forms of transportation
• Maintain a constantly updated database with extensive information about city highlights
• Maintain a consistent and sufficient level of brochures, maps and handouts
• Maintain a daily sheet (via software) of all guest requests, reservations and confirmations for guests
• Be knowledgeable of all in-house and arriving guests
• Be aware of all daily events in the hotel
• Arrange tickets for theatre, sporting events and local attractions
• Make and confirm dining reservations
• Make and confirm all transportation arrangements with contracted limousine company
• Arrange for package delivery and pickup for guests
• Provide guests with a confirmation of dining reservations, transportation, theatre tickets, etc. in the form of written, printed, or computer-generated forms
• Communicate all important details, of internal or external relevance, to management and colleagues, throughout the hotel
• Disseminate information of relevance within the department
• Communicate information effectively to Chef Concierge
• Provide a daily list to the Front Office Manager or Manager On Duty of transportation reservations
• Maintain a clean, neat and organized desk
• Act as a guide when guests ask for direction and assist them to destinations within the hotel
• Provide clear directions for all guests travelling outside the hotel
• Respond to all guest needs and requests
• Other activities, and responsibilities, as deemed appropriate by the Chef Concierge and the Director of Front Office Operations
• Train, coach and support the Concierge staff colleagues
• Direct and supervise Hotel Messengers/Pages in the daily operation of the department

NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description.

Requirements:

Mandatory:

• 5 years Concierge experience, in a luxury hospitality environment
• Must be a member of Les Clefs d’Or or proceeding towards membership.
• Able to communicate written and spoken English
• Able to multi-task
• The ability to work well in a team environment.
• Able to stand for extended periods of time
• Must be professional and possess excellent presentation, communication, organization, and effective time management skills
• Must have very strong knowledge of the restaurants, bars, nightclubs, theatres, Broadway shows and attractions in New York City.
• Flexible schedules and working hours; willingness to work weekends & holidays required.

Salary: $80,000 to $85,000 yearly.