Assistant Center Sales Manager

EWC Growth; Chicago (IL); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) plan

Paid parental leave

Complimentary waxing services

Job summary

A leading beauty services provider in Chicago seeks an Assistant Manager to lead the front-of-house team, ensuring exceptional guest experiences. Responsibilities include managing staff, enhancing customer service, and driving sales. The ideal candidate will have at least 2 years of management experience in retail and excellent communication skills. This full-time position offers a competitive hourly wage plus commission and benefits such as medical insurance and paid parental leave.

Qualifications

• 2+ years of management experience in a retail environment.
• Excellent interpersonal and communication skills, including written communication.
• Strong organizational skills with the ability to work in a fast-paced environment.

Responsibilities

• Lead front-of-house team to create exceptional guest experience.
• Manage personnel, including training and scheduling associates.
• Maximize customer service delivery and satisfaction.

Skills

Management experience

Knowledge of POS systems

Organizational skills

Interpersonal and communication skills

Job description

Our Assistant Manager (ACSM) is responsible for leading our front‑of‑house team in creating an exceptional guest experience and ensuring all EWC Growth core values are consistently applied. The role partners with the Center Sales Director to drive key performance indicators and sales through guest acquisition, retention, retail product sales, and team development. This is a full‑time, hourly position.

Responsibilities

• Helps with personnel management, including training, scheduling, and coaching associates
• Schedules shifts and facilitates weekly or monthly Strut or one‑on‑one meetings
• Reviews daily employee timesheets and submits them for payroll processing
• Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
• Administers check‑ins and check‑outs as required
• Processes guest payments, refunds, and appointment requests as needed
• Organizes the Reservation Book based on guest requests and associate availability
• Educates all guests on benefits and savings of Wax Passes and consistency with waxing to drive package sales
• Helps develop and implement the store marketing program
• Assists with inventory (retail and COGS) and reviews all inventory counts weekly and monthly
• Oversees center maintenance, including cleanliness, safety, and organization
• Onboards and trains all new Guest Service Associates
• Co‑leads Strut sessions with Center Manager
• Manages weekly bank deposits and reconciles cash received
• Ensures all areas of the center, including storage rooms and desks, are neat, clean, and organized
• Performs other duties as assigned

Qualifications

• 2+ years of management experience, preferably in a retail environment; Key Holders strongly encouraged to apply
• Knowledge of POS systems
• Knowledge of computerized scheduling systems
• Excellent interpersonal and communication skills, including written communication
• Strong organizational skills with the ability to work in a fast‑paced environment
• Ability to operate machinery such as a copy or fax machine
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at a time

Benefits

• Compensation: $19–$23 per hour (determined based on experience) + monthly commission based on adjusted sales
• Medical, Dental, and Vision insurance
• 401(k) plan
• Life Insurance policy
• Paid parental leave
• Complimentary waxing services at any of our centers

Job Information

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Other
• Industries: IT Services and IT Consulting

EWC Growth participates in E‑Verify. All offers of employment are contingent upon the successful completion of the E‑Verify process.