Assistant Call Center Manager - Hospitality KPI Leader

Station Casinos; Las Vegas (NV); On-site; USD 45,000 - 59,000; Full time

Job summary

Station Casinos in Las Vegas is seeking a Reservations Supervisor to reinforce company culture and lead the Central Reservation team. You will liaison with multiple departments, respond to guest inquiries, and ensure payroll and reporting accuracy.

The role emphasizes frontline leadership, KPI monitoring, and efficient handling of reservation emails and inquiries across the property portfolio.

Qualifications

• Ability to communicate effectively with Guests, Team Members and Management.
• Ability to remain stationary at a designated workstation for periods in excess of eight (8) hours.
• Excellent oral communication skills, strong interpersonal skills and professional behavior to effectively handle all issues, including those of a sensitive nature.
• Able to handle multiple task assignments and prioritize accordingly.
• Ability to become proficient with department technology and demonstrate strong overall computer skills.

Responsibilities

• Act as liaison between the Central Reservation Department and all other multi-property departments.
• Act as first point of contact for all Reservations Agents.
• Track and report all department KPI's and keep management informed of any deviations from accepted productivity standards.
• Constantly serve as a role model and leader for all agents.
• Responsible for creating, maintaining, and distributing various reports as requested by management.
• Review, correct, and approve payroll.
• Assist in responding and handling all email sent to the Central Reservation Supervisor or STN Reservation inboxes.
• Other job related duties as assigned.

Skills

Communication

Customer service

Multitasking

Computer skills

Professionalism

Job description

Station Casinos in Las Vegas is seeking a Reservations Supervisor to reinforce company culture and lead the Central Reservation team. You will liaison with multiple departments, respond to guest inquiries, and ensure payroll and reporting accuracy.

The role emphasizes frontline leadership, KPI monitoring, and efficient handling of reservation emails and inquiries across the property portfolio.