Reservations Center Lead & KPI Champion

Station Casinos LLC.; Las Vegas (NV); On-site; USD 18,000 - 29,000; Full time

Job summary

Station Casinos LLC. is seeking a Reservations Supervisor professional to act as a liaison between the Central Reservation Department and multiple property departments. You will monitor KPI metrics, report deviations, and serve as a role model for Reservations Agents.

The role includes reviewing payroll, managing email inquiries to the reservation inboxes, and maintaining essential reports for management. Strong communication and computer skills are required.

Qualifications

• Ability to communicate effectively with Guests, Team Members and Management.
• Able to handle multiple task assignments and priorities.
• Excellent oral communication skills and professional behavior for sensitive issues.
• Able to become proficient with department technology and demonstrate strong computer skills.

Responsibilities

• Act as liaison between the Central Reservation Department and other multi-property departments.
• Track and report all department KPI's and keep management informed of deviations.
• Review, correct, and approve payroll.
• Respond to emails to the Central Reservation Supervisor or STN Reservation inboxes.
• Serve as a role model and leader for Reservations Agents.

Skills

Communication

Customer Service

Interpersonal Skills

Multitasking

Computer Skills

Job description

Station Casinos LLC. is seeking a Reservations Supervisor professional to act as a liaison between the Central Reservation Department and multiple property departments. You will monitor KPI metrics, report deviations, and serve as a role model for Reservations Agents.

The role includes reviewing payroll, managing email inquiries to the reservation inboxes, and maintaining essential reports for management. Strong communication and computer skills are required.