Assistant Branch Manager - Retail Growth & Customer Service

First National Bank Of Pennsylvania; North Carolina; On-site; USD 45,000 - 65,000; Full time

Job summary

First National Bank Of Pennsylvania is seeking an Assistant Branch Manager in Charlotte, NC. The role focuses on leading sales activities, managing customer referrals, and supporting daily branch operations to deliver exceptional service.

You will develop a personal referral network, execute branch leads in line with consumer bank standards, and ensure accurate data, while adhering to FNB policies and risk controls. The position requires a high school diploma and related experience.

Qualifications

• Excellent customer service skills.
• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Detail-oriented.
• Ability to use a personal computer and job-related software; MS Word - Basic, MS Excel - Intermediate, MS PowerPoint - Basic.

Responsibilities

• Promotes the sales process through referral management and identifying customer financial needs.
• Make recommendations in selling and cross-selling bank products and services.
• Incorporate digital banking products into customer interactions and ensure data quality for referrals and customers.
• Assist with daily sales activity through coaching and pre-shift huddles; monitor and measure sales results.
• Coordinate and complete operational duties: scheduling, workflow, supplies, vault cash, opening/closing the office, and ensuring policy adherence.

Skills

Customer service

Communication

Organizational skills

Analytical skills

Interpersonal skills

Detail-oriented

Computer skills

MS Word

MS Excel

MS PowerPoint

Sales skills

Banking knowledge

Education

High School or GED

Job description

First National Bank Of Pennsylvania is seeking an Assistant Branch Manager in Charlotte, NC. The role focuses on leading sales activities, managing customer referrals, and supporting daily branch operations to deliver exceptional service.

You will develop a personal referral network, execute branch leads in line with consumer bank standards, and ensure accurate data, while adhering to FNB policies and risk controls. The position requires a high school diploma and related experience.