Assistant Branch Manager & Operations Leader

Partners Bank; Waterboro (ME); On-site; USD 45,000 - 68,000; Full time

Job summary

Partners Bank in Maine is seeking an Assistant Branch Manager I to support the Market Manager in daily branch operations, ensuring compliance with policies and procedures while delivering exceptional customer service.

You will coach teller and customer service staff, assist with hiring and performance reviews, manage workflow in the absence of the Market Manager, and actively promote bank products.

This role requires strong leadership and multitasking in a fast-paced community bank environment.

Qualifications

• 3+ years supervisory experience in a financial institution.
• Strong verbal and written communication skills.
• Proven sales and customer service abilities.
• Ability to work independently as well as with a variety of people in a team environment.
• Adapt easily to change and multitask.
• Excellent organizational and problem-solving skills.
• Knowledge of branch, teller, and customer service processes.

Responsibilities

• Oversee daily branch operations ensuring compliance with procedures.
• Manage teller and customer service staffing for adequate coverage.
• Coach and cross-train staff across operations, compliance, and service.
• Engage in sales activities to promote bank products to customers.
• Prepare and deliver employee performance evaluations.
• Assist in hiring branch tellers and customer service staff.
• Represent the bank at community events.

Skills

Supervisory experience

Sales skills

Customer service

Operations experience

Verbal/written communication

Independent worker

Tools

Banking software

Job description

Partners Bank in Maine is seeking an Assistant Branch Manager I to support the Market Manager in daily branch operations, ensuring compliance with policies and procedures while delivering exceptional customer service.

You will coach teller and customer service staff, assist with hiring and performance reviews, manage workflow in the absence of the Market Manager, and actively promote bank products.

This role requires strong leadership and multitasking in a fast-paced community bank environment.