Assistant Branch Manager I

Eastern Bank; Cambridge (MA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Total Rewards benefits

Job summary

Eastern Bank is seeking a Branch Assistant Manager I to support daily banking office operations and drive sales growth. Under the Branch Manager, you will guide the platform staff, coach on sales and service, and ensure compliance and customer service excellence.

You will balance policy with practical decisions, lead in the Branch Manager's absence, and contribute to staff development and performance reviews. A strong sales history in retail banking is preferred.

Qualifications

• Strong sales and customer service skills.
• Ability to build relationships across the organization.
• Clear communication for accurate information exchange.

Responsibilities

• Assist with daily management of a banking office under the branch manager.
• Achieve personal sales goals and guide platform staff sales activities.
• Understand major aspects of retail incentive plans and business loans to coach staff.
• Manage daily branch operations including overdraft/vault management and branch schedules.
• Ensure adherence to audit/compliance requirements and customer service standards.
• Act as manager on duty in the Branch Manager's absence; may deliver performance appraisals.

Skills

Sales & service

Relationship building

Communication skills

Coaching staff

Education

High school diploma or equivalent

Job description

The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

In conjunction with the Branch Manager, proactively sells the Bank’s products and services to existing customers and prospects, supports the sales efforts of the platform team, ensures superior customer service levels, and assists with the management of the daily operations. Supports efforts of the Branch Manager in leading and developing the team to achieving results.

Responsibilities for the Branch Assistant Manager I role include, but are not limited to the following:

• Under the general directionof the branch manager, assists with the daily management of a banking office.
• Responsible for achievement of personal sales goals and proactively guiding the sales activities of the platform staff toward achievement of branch goals. Through tested techniques, engage in sales and service coaching sessions with sales staff.
• Fully understands major aspects of the retail incentive plan and business loans and using that knowledge coaches’ staff to success.
• Responsible for daily branch operations to include overdraft management, vault management, branch schedules, the opening and closing of the office, and other such duties.
• Responsible for branch's adherence to audit/compliance requirements
• Manages customer service levels within the branch, adhering to established guidelines.
• Acts as the manager on duty when the Branch Manager is away from the office.
• In the absence of the Branch Manager, may apply policy for routine aspects of management.
• May prepare and deliver performance appraisals for subordinates as directed by Branch Manager
• Expected to have/gain full understanding of the teller function

Under general direction, balancing policy, and procedures to make decisions that are mutually beneficial to the bank and the customer. Incumbent seeks guidance when dealing with policy ambiguity, unfamiliar situations, etc.

Qualifications:

• Basic business acumen and professionalism is a must.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Ability to build relationships and strong alliances across the organization is crucial.
• Must be able to quickly gain and understanding or all details about the products and services offered by the bank and must retain and build upon product knowledge base as a member of the division’s management team.
• Should have the ability gain an understanding of the “big picture” in banking – e.g., answers to questions like: How does a bank make money? What makes a product profitable?
• High school diploma or equivalent.
• 2-4 years retail banking experience preferred.
• 1-2 years of supervisory experience required; experience in retail banking environment strongly preferred.
• Must have a history of solid sales and service success.

Working Conditions:

• Incumbent must be able to transport items weighing 15 pounds or more.

About Us

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

Job Info

• Job Identification 4398
• Job Category Retail Sales & Service
• Posting Date 08/27/2026, 04:25 PM
• Job Schedule Full time
• Locations 1720 Massachusetts Ave, Cambridge, MA, 02138, US