Assistant Branch Manager — Lead Loans & Customer Experience

1st-Franklin-Financial-Corporation; Columbia (SC); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid time off

Paid holidays

Bonus potential

Job summary

1 st Franklin Financial Corporation seeks an Assistant Branch Manager to lead branch operations in Columbia, SC. As ABM, you will partner with the Branch Manager and staff to deliver excellent customer service and drive sales and loans within authorized limits.

You will supervise hiring, training, and salary activities while ensuring compliance with licensing and regulatory requirements. This on-site role emphasizes customer focus and team leadership.

Qualifications

• High School Diploma or equivalent required.
• Ability to meet licensing requirements across states and regulators.
• Experience in financial services handling customers and staff.
• Strong interpersonal and analytical decision making.
• Proficient with MS Office tools.

Responsibilities

• Grow branch profitability and meet objectives.
• Manage loans and credit within approved limits.
• Handle delinquencies and engage with customers.
• Delegate daily solicitation tasks to staff.
• Oversee hiring, discipline, and salary administration.
• Maintain exceptional customer service at all times.
• Communicate changes to branch staff promptly.
• Address audit findings and implement recommendations.

Skills

Interpersonal skills

Customer service

Leadership

Results oriented

Education

High School Diploma or equivalent

Licensing requirements (States & Federal)

Tools

MS Office Suite

Job description

1 st Franklin Financial Corporation seeks an Assistant Branch Manager to lead branch operations in Columbia, SC. As ABM, you will partner with the Branch Manager and staff to deliver excellent customer service and drive sales and loans within authorized limits.

You will supervise hiring, training, and salary activities while ensuring compliance with licensing and regulatory requirements. This on-site role emphasizes customer focus and team leadership.