Assistant Branch Manager: Lead Growth & Service Excellence

AttainFinance; Elizabethtown (KY); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Tuition Reimbursement

Leadership Development Programs

Monthly Bonus Program

Job summary

Heights Finance, part of the Attain Finance family, is hiring an Assistant Branch Manager in Elizabethtown, KY. You will work with the Branch Manager to lead daily operations, guide loan processes, and support delinquency management while delivering outstanding customer service.

The role emphasizes coaching and developing the team, implementing marketing strategies, and contributing to long-term succession planning within a customer-focused financial services environment.

Qualifications

• Demonstrated ability to make a positive difference in the community by assisting others, whether through customer service, project management, or team support.
• Leadership and influence skills with a focus on personal and organizational growth.
• Commitment to career advancement, with a history of taking on new challenges and continuous learning.
• Experience guiding clients or stakeholders through various processes, providing support and advice.
• Ability to support and contribute to the growth of team members, fostering a collaborative and inclusive environment.
• Industry experience in consumer finance, lending, or banking is preferred.

Responsibilities

• Foster Branch Growth: Implement marketing strategies, nurture business relationships, and support daily operations to achieve goals.
• Guide Loan Processes: Assist with new and refinanced loans, ensuring compliance while delivering excellent customer service.
• Support Delinquency Management: Address delinquent accounts with care, working to find solutions that benefit both the branch and customers.
• Lead by Example: Set a positive standard for customer service and sales, addressing customer concerns with empathy and professionalism.
• Inspire the Team: Provide coaching, training, and ongoing support to help the team reach their full potential.
• Continue to Evolve: Engage in ongoing training and development, set personal goals, and aim to be a key part of the company’s succession plan.

Skills

Community Impact

Leadership and Influence

Career Development

Customer Guidance

Team Support

Industry Experience

Education

High School diploma or equivalent

Associate or Bachelor’s degree is a plus

Job description

Heights Finance, part of the Attain Finance family, is hiring an Assistant Branch Manager in Elizabethtown, KY. You will work with the Branch Manager to lead daily operations, guide loan processes, and support delinquency management while delivering outstanding customer service.

The role emphasizes coaching and developing the team, implementing marketing strategies, and contributing to long-term succession planning within a customer-focused financial services environment.