Branch Manager: Lead Growth & Customer Excellence

CURO Financial Technologies Corp; North Port (FL); On-site; USD 52,000 - 79,000; Full time

Benefits offered by this job

Benefits from day one

401(k) with company match

Employee Assistance Program

Tuition Reimbursement

Leadership Development Programs

Monthly Bonus Program

Job summary

Heights Finance in Northport, AL is seeking a Branch Manager to lead daily operations, drive customer service excellence, and manage loan processing. This role focuses on building client relationships, achieving branch goals, and fostering a high-performing team within a full-time, on-site environment.

The position emphasizes coaching, operational oversight, and adherence to regulatory standards while supporting career growth and internal promotions.

Qualifications

• 1-2 years of leadership/management experience.
• High School diploma or equivalent; associate or bachelor’s degree is a plus.
• Experience in guiding clients or stakeholders through processes, providing support and advice.
• Industry experience in consumer finance, lending, or banking preferred.

Responsibilities

• Drive Branch Growth: Implement marketing plans, build business relationships, and manage daily operations to meet goals.
• Lead Loan Processes: Oversee new and refinanced loans, ensuring compliance and delivering outstanding customer service.
• Address Delinquency: Proactively manage delinquent accounts with urgency.
• Be a Hands-On Leader: Set the standard for customer service and sales, addressing customer concerns with professionalism.
• Develop Your Team: Coach, mentor, and develop career growth while promoting customer service excellence.
• Manage Performance: Conduct evaluations, provide feedback, and coordinate with Talent Acquisition for recruiting.
• Ensure Efficient Operations: Handle scheduling, payroll, and expenses for smooth branch operations.

Job description

Heights Finance in Northport, AL is seeking a Branch Manager to lead daily operations, drive customer service excellence, and manage loan processing. This role focuses on building client relationships, achieving branch goals, and fostering a high-performing team within a full-time, on-site environment.

The position emphasizes coaching, operational oversight, and adherence to regulatory standards while supporting career growth and internal promotions.