Assistant Branch Manager - Lead Growth & Customer Service

1st Franklin Financial Corporation; Tupelo (MS); Hybrid; USD 40,000 - 52,000; Full time

Job summary

1st Franklin Financial Corporation is seeking an Assistant Branch Manager in Tupelo, MS. The role partners with the Branch Manager to lead staff, drive branch growth, and ensure excellent customer service. On-site position requiring strong interpersonal skills and financial services experience.

The ABM will oversee loan approvals, staff scheduling, and adherence to regulatory requirements, aiming to meet profitability goals while maintaining high service standards.

Qualifications

• Interpersonal skills and business knowledge are required.
• Leadership and staff supervision experience is essential.
• Ability to manage customer relationships and drive branch performance.

Responsibilities

• Develops branch growth and profitability goals.
• Manages loans and lending activities within authority.
• Maintains delinquency control and engages with delinquencies as appropriate.
• Delegates daily tasks for soliciting new and existing customers.
• Oversees staff hiring, termination, and salary administration.
• Ensures impeccable customer service and timely communications.
• Follows up on audit results and recommendations.

Skills

Interpersonal skills

Branch management

Staff supervision

Customer service

Leadership

Education

High School Diploma

Tools

MS Office

Job description

1st Franklin Financial Corporation is seeking an Assistant Branch Manager in Tupelo, MS. The role partners with the Branch Manager to lead staff, drive branch growth, and ensure excellent customer service. On-site position requiring strong interpersonal skills and financial services experience.

The ABM will oversee loan approvals, staff scheduling, and adherence to regulatory requirements, aiming to meet profitability goals while maintaining high service standards.