Assistant Branch Manager - Tupelo, MS

Franklin County Chamber; Tupelo (MS); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Volunteer time off

Job summary

1 st Franklin Financial Corporation in Tupelo, MS is seeking an Assistant Branch Manager. This role supports the Branch Manager, drives customer experience, and oversees daily operations to help branch growth and service quality.

Starting pay is $19.00 per hour, with opportunities to develop leadership and sales skills; on-site work is required with a focus on staff supervision, lending processes, and compliance.

Qualifications

• High School Diploma or equivalent required.
• Onsite work at the branch office is essential; remote work not permitted.
• 1–2 years in financial services dealing with customers and staff management.
• Ability to meet licensing requirements of various regulators.
• Strong interpersonal skills and ability to handle confidential information.
• Proficient with MS Office applications.

Responsibilities

• Develops and assures that Branch growth and profitability goals are met.
• Manages all loans including approval within delegated lending limits.
• Maintains delinquency control and engages with delinquencies as appropriate.
• Delegates daily solicitation activities to customers.
• Oversees personnel management including hiring and salary administration.
• Ensures exceptional customer service is maintained.
• Ensures timely dissemination of communications to branch staff.
• Follows up on audit results and recommendations.

Skills

Interpersonal skills

Customer service

Staff management

Communication

Judgment

Confidential information handling

MS Office Suite

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Join the 1 st Franklin Financial team as an Assistant Branch Manager.

Salary: Starting at $19.00 per hour

This position leverages interpersonal skills, and business knowledge to meet the needs of our customers. This position works closely with the Branch Manager and staff to build relationships and identify the needs of customers. The Assistant Branch Manager is knowledgeable of features of products and services to drive that exceptional customer experience. The ABM interviews customers utilizing professionalism, patience, curiosity, and a results-oriented manner.

Principal Accountabilities and Key Activities

• Develops and assures that Branch growth, profitability goals and objectives are met
• Manages all loans including approval of customer loans and sales finance contracts within delegated authority for lending limits
• Maintains Branch delinquency control and personally engages with delinquencies as appropriate
• Delegates the daily assignments of solicitation to new and existing customers
• Oversees personnel management including hiring, termination, disciplinary actions, and salary administration
• Exemplifies and expects that impeccable customer service is always maintained
• Ensures that communication is disseminated in a timely and efficient manner to all Branch employees
• Follows up on all Audit results & recommendations

Education, Qualifications and Experience

• High School Diploma or equivalent
• Serving our customers by working onsite at the branch office is an essential function of this job (working from home is not permitted under any circumstances)
• Minimum one to two (1-2) years' experience in financial services dealing with customers and managing staff personnel
• Ability to meet current Licensing requirements of various States and Federal regulators
• Demonstrate the ability to analyze relevant information and apply individual judgment
• Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
• Ability to maintain confidential business and personal information
• Action and result focused
• Proficient with MS Office Suite products
• A valid driver's license and the ability to operate an automobile (unless there is no Branch Manager who can perform this function, then having a valid driver's license and the ability to operate an automobile is an essential job function)

About Us:

1 st Franklin Financial Corporation has been a family run company for over 80 years. Our goal is to provide financial solutions across our footprint. Today we have over 380 offices across the Southeast and continue to expand into new territory. We offer you the potential to earn an annual salary. To support your growth, we also offer training programs and other developmental opportunities for employees. Benefits include competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time.

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