Assistant Branch Manager: Lead, Grow & Serve Banking

Woodforest; Missouri City (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

401(k) match in ESOP

Growth opportunities

Medical coverage

Disability & life insurance

Well-being program

Resource Champions

Paid time away

Job summary

Woodforest National Bank in Texas - Missouri City is seeking an Assistant Branch Manager to help lead daily operations, coach staff, and drive branch performance. You will work with the Branch Manager to grow deposits, acquire customers, and deliver the Woodforest Experience.

This hands-on role requires energetic leadership, community involvement, and strict adherence to policies, while promoting innovative digital banking and exceptional service across teller, platform, and retail channels;

Qualifications

• 3 years of relevant and transferrable sales and/or customer service experience
• OR an Associate’s degree and 2 years of relevant and transferrable sales and/or customer service experience
• OR a Bachelor’s degree and 1 year of relevant and transferrable sales and/or customer service experience
• High School Diploma or equivalent required.

Responsibilities

• Partner with the Branch Manager to operate the branch with a business-owner mindset, supporting retail growth, deposit performance, and customer acquisition.
• Drive individual and team contribution to branch sales goals through proactive customer engagements, referrals, and marketing efforts.
• Support branch operations by ensuring compliance with policies, procedures, audits, and cash controls while modeling accountability and attention to detail.
• Deliver the Woodforest Experience by maintaining a strong personal presence in the branch, engaging customers with warmth, professionalism, and solution-focused conversations, while resolving customer concerns effectively.
• Coach and support team members to uncover customer needs and confidently recommend retail banking products and services that add value.
• Ensure customers receive consistent, high-quality service across teller, platform, and digital interactions.
• Embrace and promote a technology-forward retail banking experience for both customers and team members.
• Support and participate in branch-level community engagement and retail marketing activities that strengthen Woodforest’s local presence.
• Build and maintain relationships with retail partners, community members, and local businesses to drive branch traffic and relationship growth.
• Partner with Community Development Relationship Managers and branch leadership to execute outreach efforts aligned with community needs and branch goals.
• Uphold the highest ethical standards in all customer, employee, and partner interactions.
• Ensure compliance with regulatory requirements and strict protection of customer confidentiality and privacy.
• Foster a culture of trust, transparency, and respect within the branch team.
• Act as a visible leader and role model, reinforcing expectations around performance, behaviors, and customer experience.
• Coach, mentor, and support team members through observation, feedback, and on-the-job development.
• Assist with scheduling, workflow management, and coverage planning to support efficient operations.
• Perform branch servicing duties as needed, including teller transactions, account opening, cash handling, ATM servicing, and audits.
• Practice prudent expense management and resource stewardship.

Skills

Sales & customer service

Leadership

Coaching

Relationship building

Communication skills

Education

High School Diploma or equivalent

Associate’s degree + 2 years relevant experience

Bachelor’s degree + 1 year relevant experience

Job description

Woodforest National Bank in Texas - Missouri City is seeking an Assistant Branch Manager to help lead daily operations, coach staff, and drive branch performance. You will work with the Branch Manager to grow deposits, acquire customers, and deliver the Woodforest Experience.

This hands-on role requires energetic leadership, community involvement, and strict adherence to policies, while promoting innovative digital banking and exceptional service across teller, platform, and retail channels;