Assistant Branch Manager — Growth & Service Lead

Woodforest; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Woodforest National Bank is seeking an Assistant Branch Manager in Texas to partner with the Branch Manager on growth, customer engagement, and operational excellence. You will coach frontline staff, drive retail sales, and ensure the Woodforest Experience across all channels.

You will balance customer interaction, community involvement, and strict adherence to policies while modeling Woodforest’s Core Values of Ownership, Service, Community, and Integrity every day.

Qualifications

• 3 years of relevant sales or customer service experience or higher education combinations.
• Demonstrated leadership capability; prior supervisory or coaching experience preferred.
• Strong interpersonal, communication, and marketing-oriented sales skills.
• Comfort working in a performance-driven retail banking environment.
• Ability to work flexible or extended hours based on business needs.

Responsibilities

• Partner with Branch Manager to operate the branch with an ownership mindset and drive growth.
• Lead customer engagements, referrals, and marketing to meet sales goals.
• Ensure policy compliance, audits, cash controls, and operational discipline.
• Maintain Woodforest Experience with warm, professional customer interactions.
• Coach team members and support scheduling, workflow, and coverage planning.
• Support community engagement and local partnerships to increase branch traffic.

Skills

Leadership

Interpersonal skills

Sales skills

Marketing-oriented

Communication

Flexibility

Problem solving

Education

High School Diploma or equivalent

Associate's degree

Bachelor's degree

Job description

Woodforest National Bank is seeking an Assistant Branch Manager in Texas to partner with the Branch Manager on growth, customer engagement, and operational excellence. You will coach frontline staff, drive retail sales, and ensure the Woodforest Experience across all channels.

You will balance customer interaction, community involvement, and strict adherence to policies while modeling Woodforest’s Core Values of Ownership, Service, Community, and Integrity every day.