Assistant Branch Manager II

A+ Federal Credit Union; Round Rock (TX); On-site; USD 53,000 - 65,000; Full time

Job summary

A+ FCU invites applications for an Assistant Branch Manager in our San Marcos branch. You will oversee daily branch operations, supervise staff, coach employees, and resolve member issues while ensuring compliance with policies and regulatory standards.

You will help achieve branch goals, manage scheduling and overtime, handle cash operations, provide Notary services, and support community outreach. A bachelor’s degree and prior financial services experience are preferred; high school diploma

Qualifications

• Four years of financial institution experience required.
• Two years of supervisory experience required.
• Knowledge of teller/vault, new accounts and product knowledge.
• Notary Public & Signature Guarantee certification within first six months.

Responsibilities

• Assist Branch Manager in supervising branch employees and day-to-day operations.
• Implement/monitor branch schedule for productivity, service and overtime control.
• Help meet/exceed branch goals and oversee staff workflows.
• Provide Notary Public services and Signature Guarantees as needed.
• Oversee cash handling, balancing and vault duties as applicable.
• Ensure branch regulatory compliance and participate in meetings and trainings.

Skills

Staff supervision

Customer service

Communication

Time management

Education

High school diploma or GED

Bachelor's degree in business

Notary Public & Signature Guarantee certification

Tools

Microsoft Office

Job description

Job Type: Full-Time

Exemption Type: Exempt

Wage Amount: $59,423 annual minimum

Great opportunity to be an Assistant Branch Manager at A+ FCU!

A+FCU is growing and we are looking for the right candidate to assist with the operation of our San Marcos Branch. Your primary role is to be responsible for the operational and administrative functions of the branch, including day to day supervision of staff and member resolution. In addition you will monitor and ensure compliance with regulatory standards and maintain a strong working knowledge of all services and operations of the credit union.

Essential Functions

Employee Management

• Assist the Branch Manager in the supervision of the branch employees by overseeing the daily operations of the branch, completing observations, coaching employees and providing input on hiring, terminations and evaluations.
• Implement/monitor branch schedule for maximum productivity, service and overtime control.
• Assist Branch Manager in meeting/exceeding established branch goals.
• Direct workflow assignments for Member Services Officers I, II, or III.
• Update timekeeping and payroll.

Branch Support

• Perform Safe Deposit Box functions as needed (if applicable).
• Assist members with account/product inquiries as needed.
• Conduct branch sales or training meetings as needed.
• Consistently meet/exceed individual goals established for the achievement of increasing retail services per household.
• Resolve problems, assist with complex transactions presented by members or staff.
• Provide Notary Public services and Medallion Signature Guarantees as needed.
• Maintain ongoing working knowledge of policies/procedures.
• Vault responsibilities as needed.
• Oversee balancing, processing and transmission of cash letter (Branch Capture).
• Provide ATM Operations assistance in balancing and troubleshooting (if applicable).
• Administer supervisory overrides/check approvals.
• Oversee branch opening/closing duties.

Miscellaneous Duties

• Ensure branch regulatory compliance.
• Evaluate/report any maintenance or equipment needs.
• Participate in Community Education and Business Development events.
• Assist at other locations as needed.
• Travel to training/meetings/other branches as required.

For more information visit our Careers Page at: https://aplusfcu.org/careers/

Job Requirements

Education And Experience

• High school diploma or G.E.D equivalent required
• Bachelor’s Degree in business related field preferred
• Four years of financial institution experience required
• Two years of supervisory experience required
• Knowledge in teller/vault, new accounts, Safe Deposit Box and product knowledge
• Knowledge of Financial Institution Policies/Procedures and Products/Services (Credit Union preferred)
• Microsoft Office product knowledge
• Must obtain Notary Public & Signature Guarantee certification within first six months

Physical Functions

• Must have the ability/stamina to work at least 40 hours a week
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
• Must be able to communicate heavily through telephone, e‑mail and in-person