Assistant Branch Manager I: Lead Client Experience & Ops

Coastal States Bank; Savannah (GA); On-site; USD 65,000 - 75,000; Full time

Job summary

Coastal States Bank in Savannah, GA seeks an Assistant Branch Manager I to support the Branch Manager in daily operations, staff leadership, and client service excellence. This role covers loan processing, documentation, and servicing inquiries to ensure compliance and service quality.

You will supervise tellers, oversee audits, scheduling, and coaching, and act as branch leader in the Manager's absence. The position emphasizes client-first service and operational accuracy in line with CSB core

Qualifications

• High school diploma or equivalent required; some college preferred.
• Minimum of 3 years of progressive retail banking, cash handling, account servicing, HELOC origination and processing, treasury solutions, and business banking experience preferred.
• Proficient with technology including banking systems such as Premier UI, Mantl, Verafin, CheckFree.

Responsibilities

• Oversee teller transactions; balance drawers, ATMs, TCRs, and vault.
• Open and maintain consumer and business accounts; manage signers, POA, ownership changes, beneficiaries.
• Process loan applications (HELOCs, consumer, small business) and gather/verify documentation.
• Originate loans and identify Treasury Management opportunities; coordinate referrals with TM officers.
• Respond to fraud alerts and assist with fraud resolution; resolve client issues and complaints.
• Mentor RB I–III team members; supervise branch staff and coaching.
• Oversee branch operations in the Branch Manager’s absence; ensure audits and compliance.
• Lead and participate in staff staffing, scheduling, and market coverage; spend effort on client retention.
• Support client service across CSB products (Online Banking, Mobile Deposit, Zelle, Digital Wallet, Card Hub).

Skills

Customer service

Leadership

Communication

Teamwork

Adaptability

Education

High school diploma

Some college preferred

Tools

Premier UI

Mantl

Verafin

CheckFree

Job description

Coastal States Bank in Savannah, GA seeks an Assistant Branch Manager I to support the Branch Manager in daily operations, staff leadership, and client service excellence. This role covers loan processing, documentation, and servicing inquiries to ensure compliance and service quality.

You will supervise tellers, oversee audits, scheduling, and coaching, and act as branch leader in the Manager's absence. The position emphasizes client-first service and operational accuracy in line with CSB core