Assistant Branch Manager

Adirondack Trust Company; Town of Malta (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Adirondack Trust Company is seeking an Assistant Branch Manager to support the Branch Manager in overseeing branch operations, staff performance, and customer relationships. You will drive deposit growth, cross-sell opportunities, and ensure security procedures are followed while maintaining a high level of service.

The role includes opening/closing deposits, coaching staff, and providing leadership in the manager's absence.

Qualifications

• Bachelor's Degree or equivalent experience required.
• 5+ years of experience in customer service is required.
• 3+ years of retail banking experience
• 2+ years in a supervisory role is required.
• Ability to achieve NMLS and Notary Public certification.

Responsibilities

• Deliver appropriate solutions to customers by understanding their financial needs; consistently uncover other banking relationship opportunities to provide the best recommendations resulting in deposit and account growth (Scorecard).
• Open, close, and maintain all types of deposit accounts and safe deposit boxes.
• Embraces and facilitate change. Is an early adopter of practices and procedures.
• Assist with the cross training of other employees.
• Advise customers and potential customers on financial matters including more complex banking activities including establishing business accounts, foreign exchange, estates, trusts, IRAs, lost passbooks, bonds, protests, wire transfers and other customer service necessary.
• Demonstrates strong communication skills, keeping staff informed. Understands growth expectations.
• Operates the branch smoothly and efficiently with minimal support in the absence of the manager.
• Delivers a positive customer experience and leads this with the team through consistent use of coaching tools such as the STARS program maintained within the Voice of the Customer (VOC) program.
• Conducts on the spot coaching for meeting and exceeding the Performance and Satisfaction goals as set forth for the VOC surveys.
• Ability to open and close branch and assist other branches as needed.
• Knowledgeable of security equipment including the video and door access systems. Good understanding of security procedures, handling employee problems, emergency situations and staff absence coverage.
• Demonstrates good decisions on customer issues, complaints, and judgment calls.
• Assists with reviews, interviews, reprimands, branch meeting development and presentation, staff development and ability to manage staffing schedules.
• Knowledge of branch maintenance and able to place proper service calls for problems regarding machines, indoor and outdoor facilities and service companies.
• Knowledge of consumer loan products, ability to take applications, and close loans.
• Assists the Branch Manager in the management of the branch and supervises the Head Teller and Tellers. Oversees the entire operation of the branch anytime the Branch Manager is absent. Has check signing authority up to $50,000.
• * Other Duties as Assigned

Skills

Communication skills

Sales & referrals

Customer service

Education

Bachelor's Degree or equivalent experience

5+ years customer service experience

3+ years in retail banking experience

2+ years supervisory experience

NMLS notary certification

Job description

SUMMARY

The Assistant Branch Manager supports the Branch Manager by overseeing the efficient operation of the branch ensuring all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customers and staff. The Assistant Branch Manager must assist in attaining branch goals as outlined on the branch scorecard and demonstrate receptivity to coaching for improvement for self and team. They must have the ability to develop new business, strengthen existing relationships through business development calls, networking, referrals and actively seek cross-sell opportunities. Although the Assistant Branch Manager will focus most of their time at the desk area, they must be proficient in teller line operations such as teller transaction processing, ATM balancing, night depository processing, etc. The Assistant Branch Manager must be able to smoothly open, close, and manage the branch in the absence of the Manager while overseeing and adhering to requirements pertaining to branch security and fraud prevention. Applicants must be willing to perform all necessary job functions and uphold all customer confidentiality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Able to deliver appropriate solutions to customers by understanding their financial needs; consistently uncover other banking relationship opportunities to provide the best recommendations resulting in deposit and account growth (Scorecard).

Ability to open, close, and maintenance of all types of deposit accounts and safe deposit boxes.

Embraces and facilitate change. Is an early adopter of practices and procedures.

Assists with the cross training of other employees.

Advises customers and potential customers on financial matters including more complex banking activities including establishing business accounts, foreign exchange, estates, trusts, IRAs, lost passbooks, bonds, protests, wire transfers and other customer service necessary.

Demonstrates strong communication skills, keeping staff informed. Understands growth expectations.

Operates the branch smoothly and efficiently with minimal support in the absence of the manager.

Delivers a positive customer experience and leads this with the team through consistent use of coaching tools such as the STARS program maintained within the Voice of the Customer (VOC) program.

Conducts on the spot coaching for meeting and exceeding the Performance and Satisfaction goals as set forth for the VOC surveys.

Ability to open and close branch and assist other branches as needed.

Knowledgeable of security equipment including the video and door access systems. Good understanding of security procedures, handling employee problems, emergency situations and staff absence coverage.

Demonstrates good decisions on customer issues, complaints, and judgment calls.

Assists with reviews, interviews, reprimands, branch meeting development and presentation, staff development and ability to manage staffing schedules.

Knowledge of branch maintenance and able to place proper service calls for problems regarding machines, indoor and outdoor facilities and service companies.

Knowledge of consumer loan products, ability to take applications, and close loans.

Assists the Branch Manager in the management of the branch and supervises the Head Teller and Tellers. Oversees the entire operation of the branch anytime the Branch Manager is absent. Has check signing authority up to $50,000.

* Other Duties as Assigned

EDUCATION and/or EXPERIENCE

Bachelor's Degree or equivalent experience required.

5+ years of experience in customer service is required.

3+ years of retail banking experience

2+ in a supervisory role is required.

Strong written and verbal communication skills, sales & referral experience as well as a solid understanding of basic banking products.

Ability to achieve NMLS and Notary Public certification.

PHYSICAL DEMANDS

Must be able to hear well enough to communicate with customers, co-workers, and outside bank personnel.

Communicate Orally.

Normal daily physical activities to include: walking, standing, sitting, stooping, bending, pushing, and pulling.

Must be able to read reports and use computer.

Occasionally will lift 20-30 pounds (files, cash drawer, etc.)

Adirondack Trust is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex, transgender status, gender identity, gender dysphoria, sexual orientation, national origin, physical or mental disability, protected veteran status, marital and familial status, domestic violence victim status, known relationship or association with any member of a protected class or other characteristics protected by applicable law.