Assistant Branch Manager - Growth & Operations Leader

Whitecap; Carrollton (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Tuition reimbursement

Paid time off (PTO)

Great Place to Work

Job summary

White Cap is hiring an Assistant Branch Manager to lead branch operations in Carrollton, TX, supporting sales and service teams and ensuring timely order processing and accuracy. You will help drive branch profitability, coordinate procurement and inventory, and resolve customer issues in a fast-paced environment.

The role requires 5+ years of experience, leadership ability, and familiarity with ERP systems.

Qualifications

• Experience in construction supply, building materials, or industrial distribution environments.
• Working knowledge of branch operations, including inventory control, order fulfillment, and warehouse processes.
• Experience supporting or leading front-line teams (warehouse, counter, or inside sales).
• Demonstrated ability to resolve customer issues and operational challenges in a fast-paced environment.
• Proficiency with ERP or order management systems (Oracle preferred).
• Understanding of sales drivers, margins, and branch-level performance metrics.
• Familiarity with safety standards and OSHA-regulated environments.
• Bilingual Spanish/English and forklift experience preferred.

Responsibilities

• Support the talent acquisition, development, and retention of branch sales and operations associates.
• Manages the branch in the Branch Manager's absence and assists with strategy to drive sales and profitability.
• Coordinate procurement, inventory control, shipping/receiving, warehousing, and sales per company policies.
• Investigate customer complaints including damaged items, overcharges, and delays; adjust resources as needed.
• Manage operational branch-level problems, investigate inventory discrepancies, and adjust as required.
• Support customers and counter/inside sales; ensure accurate, timely billing of sales orders; schedule staff and analyze budgets and variances.
• This position requires operating a company or personal vehicle; MVR check required and acceptable report.

Skills

Leadership

Customer service

Operations management

Bilingual Spanish/English

Tools

ERP/Order management systems (Oracle)

Forklift experience

Job description

White Cap is hiring an Assistant Branch Manager to lead branch operations in Carrollton, TX, supporting sales and service teams and ensuring timely order processing and accuracy. You will help drive branch profitability, coordinate procurement and inventory, and resolve customer issues in a fast-paced environment.

The role requires 5+ years of experience, leadership ability, and familiarity with ERP systems.