Assistant Branch Manager

TruMark Financial Credit Union; Lower Providence Township (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

TruMark Financial Credit Union is seeking an Assistant Branch Manager in Pennsylvania to drive member service and branch operations. You will step in as Branch Manager when needed and mentor staff in service, sales, and operations to maintain high standards.

The role emphasizes operating integrity, compliance, and security, while fostering teamwork, community outreach, and proactive loan analysis to support branch goals.

Qualifications

• Associate’s degree or equivalent experience required.
• 3+ years in a branch or equivalent financial institution role, preferably with supervisory experience.
• Strong communication and organizational skills; attention to detail and ability to multitask.
• Proficiency with word processing and spreadsheet applications; strong problem-solving abilities.

Responsibilities

• Act as Branch Manager in their absence, ensuring smooth operations.
• Coach, train, and mentor branch personnel in service, sales, and operations.
• Ensure operational integrity, compliance, and physical security of the branch.
• Create a team environment to deliver superior member experiences.
• Partner with Field Representatives to address and resolve audit issues.
• Proactively generate business through community outreach and in-branch promotions.
• Use sound business judgment to analyze loan applications and make recommendations.
• Assist with staffing, scheduling, and ensuring adequate service coverage.

Skills

Strong communication

Organizational skills

Attention to detail

Microsoft Office

Education

Associate’s degree or equivalent experience

Job description

Employment Type:Full-Time

Join Our Team and Make a Difference!

Looking for a workplace that values your growth, supports your goals, and makes a real impact? At Trumark, we’re not just about banking—we’re about building a better future for our members and our team.

When you join us, you’ll enjoy:

• Flexibility & Balance: We get it—life is busy. We offer flexible schedules and time off so you can thrive at work and in life.


• Opportunities to Grow: From day one, we invest in your career with training, development, and room to advance.


• Benefits That Matter: Health, dental, vision, a 401(k) with matching, and even paid time off—because we care about you.


• A Chance to Give Back: Be part of something bigger by helping our members and communities achieve their goals.

What You’ll Do

As an Assistant Branch Manager, you’ll play a vital role in our members' financial journeys:

• Act as Branch Manager in their absence, ensuring smooth operations.


• Coach, train, and mentor branch personnel in service, sales, and operations.


• Ensure operational integrity, compliance, and physical security of the branch.


• Create a team environment to deliver superior member experiences.


• Partner with Field Representatives to address and resolve audit issues.


• Proactively generate business through community outreach and in-branch promotions.


• Use sound business judgment to analyze loan applications and make recommendations.


• Assist with staffing, scheduling, and ensuring adequate service coverage.

What You Bring to the Table

• Education: Associate’s degree or equivalent experience required.


• Experience: 3+ years in a branch or equivalent financial institution role, preferably with supervisory experience.


• Skills:
  
  
  
  • Strong communication and organizational skills.
  
  
  • Attention to detail with the ability to multitask under pressure.
  
  
  • Intermediate knowledge of word processing and spreadsheet applications.
  
  
  • Excellent technical aptitude and conflict resolution skills.
  
  
  
  


• Availability: Flexibility to work evenings, weekends, or as needed.

What to Expect After You Apply

• Application Review: We’ll carefully review your application to ensure it meets the role's qualifications.


• Phone Screening: If selected, you’ll participate in a brief call to discuss your skills and experience.


• Interview: Shortlisted candidates will be invited for an in-depth interview with our team.


• Final Decision: After interviews, we’ll notify you of the outcome and next steps.

We strive to keep you informed throughout the process and appreciate your time and effort!