AVP Branch Manager

TruMark Financial Credit Union; Malvern (Chester County); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Flexible schedule

Career development

Health, dental, and vision

401(k) with match

Paid time off

Job summary

TruMark Financial Credit Union in Malvern, PA is seeking a Branch Manager to lead our local team, enhance member service, and drive sales and profitability at the branch level.

You will coach staff, implement compliant operations, manage community outreach, and foster a member-focused culture while achieving regional targets and growth opportunities.

Qualifications

• Bachelor’s degree in business, finance, or related field.
• 3–5 years in retail banking or a sales leadership role.
• Strong leadership, coaching, and communication skills.
• Ability to use performance data and ensure compliance.

Responsibilities

• Oversee branch sales, service, operations, and profitability.
• Coach and develop branch staff to meet targets.
• Ensure compliant, audit-ready branch operations.
• Drive local business development and community presence.
• Maintain a positive, member-focused branch culture.

Skills

Leadership

Team coaching

Communication

Conflict resolution

Performance data

Compliance

Digital tools

Education

Bachelor’s degree in business, finance, or related field

Tools

CRM software

Job description

Employment Type: Full-Time

Join Our Team and Make a Difference!

Looking for a workplace that values your growth, supports your goals, and makes a real impact? At TruMark Financial, we’re not just about banking—we’re about building a better future for our members and our team.

When you join us, you’ll enjoy:

• Flexibility & Balance:We get it—life is busy. We offer flexible schedules and time off so you can thrive at work and in life.
• Opportunities to Grow:From day one, we invest in your career with training, development, and room to advance.
• Benefits That Matter:Health, dental, vision, a 401(k) with matching, and paid time off—because we care about you.
• A Chance to Give Back:Be part of something bigger by helping our members and communities achieve their goals.

What You’ll Do

As aBranch Manager, you’ll play a vital role in our members' financial journeys and lead your branch to success:

• Lead branch performance:Oversee sales, service, operations, and profitability to meet key goals.
• Coach and develop your team:Support staff in reaching service and product performance targets.
• Ensure strong operations:Maintain compliance, minimize loss, and keep the branch audit-ready.
• Drive business development:Lead local outreach efforts and represent TruMark at community events.
• Foster a strong branch culture:Set the tone for a positive, member-focused, and high-performing environment.

What You Bring to the Table

• Education:Bachelor’s degree in business, finance, or a related field preferred.
• Experience:3–5 years in retail banking, financial services, or a sales-focused leadership role.
• Skills:
  • Strong leadership and coaching ability
  • Excellent communication and conflict resolution skills
  • Confidence in using performance data to improve outcomes
  • Comfort with compliance, audit controls, and digital tools
• Availability:Able to work evenings and weekends as needed and travel within the region.

What to Expect After You Apply

• Application Review:We’ll carefully review your application to ensure it meets the role's qualifications.
• Phone Screening:If selected, you’ll participate in a brief call to discuss your skills and experience.
• Interview:Shortlisted candidates will be invited for an in-depth interview with our team.
• Final Decision:After interviews, we’ll notify you of the outcome and next steps.

We strive to keep you informed throughout the process and appreciate your time and effort!