Call Center Representative- Part-Time

TruMark Financial Credit Union; Fort Washington (Montgomery County); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Flexibility & Balance

Opportunities to Grow

Benefits That Matter

Give Back to Community

Job summary

TruMark Financial Credit Union is seeking a Part-Time Member Service Center Representative to join our call center in Fort Washington, PA. You will handle inquiries, troubleshoot issues, verify member details, and promote products to meet needs.

Ideal candidates have a high school diploma and at least six months in a financial call center or branch role, with strong communication and multitasking abilities. Flexible hours and a customer-focused environment await.

Qualifications

• High school diploma or equivalent required.
• Six months of call center or branch experience with a financial institution preferred.
• Strong communication, problem-solving, and multitasking abilities; familiarity with banking.

Responsibilities

• Provide exceptional service for inbound and outbound member inquiries in a professional manner.
• Troubleshoot member issues and deliver effective solutions.
• Verify member information and maintain accurate records.
• Promote and cross-sell products to meet members' financial needs.
• Stay updated on Trumark products, services, and training programs.
• Assist with new product or procedure implementation and additional tasks.

Skills

Communication

Problem-solving

Multitasking

MS Office

Banking knowledge

Education

High school diploma

Tools

MS Office

Job description

Position:Call Center Representative- Part-Time

Location: 335 Commerce Drive

Fort Washington, PA

Job Id:1068

# of Openings:1

TRUMARK CREDIT UNION

Job Title:Member Service Center Representative- Part-Time

Department:Member Service Center (Call Center)
Location: 335 Commerce Drive Fort Washington, PA
Employment Type:Full-Time

Join Our Team and Make a Difference!

Looking for a workplace that values your growth, supports your goals, and makes a real impact? At Trumark, we're not just about banking-we're about building a better future for our members and our team.

When you join us, you'll enjoy:

• Flexibility & Balance:We get it-life is busy. We offer flexible schedules and time off so you can thrive at work and in life.
• Opportunities to Grow:From day one, we invest in your career with training, development, and room to advance.
• Benefits That Matter:Health, dental, vision, a 401(k) with matching, and paid time off-because we care about you.
• A Chance to Give Back:Be part of something bigger by helping our members and communities achieve their goals.

What You'll Do

As aMember Service Center Representative, you'll play a vital role in our members' financial journeys by:

• Providing exceptional service for inbound and outbound member inquiries in a professional and courteous manner.
• Troubleshooting member issues and delivering effective solutions.
• Verifying member information and maintaining accurate records.
• Promoting and cross-selling products to meet members' financial needs.
• Proactively staying updated on Trumark products, services, and training programs.
• Assisting with new product or procedure implementation and completing additional tasks as assigned.

What You Bring to the Table

• Education:High school diploma or equivalent required.
• Experience:Six months of call center or branch experience with a financial institution preferred.
• Skills:
  • Strong communication, problem-solving, and multitasking abilities.
  • Proficiency in Microsoft Office (Word, Excel).
  • Knowledge of banking principles and customer service standards.
• Availability:Flexible schedule to meet the hours of operation (Mon-Fri: 7:30 a.m.-7:00 p.m.; Sat 8:30 a.m.-1:00 p.m.).

What to Expect After You Apply

• Application Review:We'll carefully review your application to ensure it meets the role's qualifications.
• Phone Screening:If selected, you'll participate in a brief call to discuss your skills and experience.
• Interview:Shortlisted candidates will be invited for an in-depth interview with our team.
• Final Decision:After interviews, we'll notify you of the outcome and next steps.

We strive to keep you informed throughout the process and appreciate your time and effort!