Assistant Branch Manager

CBI Bank & Trust; Muscatine (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Restaurant or meal allowances

Job summary

CBI Bank & Trust in Muscatine seeks an Assistant Branch Manager to supervise tellers, promote products, and drive sales while ensuring efficient branch operations. You will coach staff, support loan processing, and manage deposits across locations.

The role emphasizes customer service, policy adherence, and collaboration with the Branch Manager, with coverage for the Muscatine location as needed.

Qualifications

• Post high school education; one year in banking or related field preferred.
• Experience supervising retail staff.
• Strong knowledge of teller transactions and deposits.

Responsibilities

• Supervise and schedule tellers to ensure efficiency across Muscatine locations.
• Promote bank products and services; maintain broad knowledge of offerings.
• Identify and pursue sales and cross-selling opportunities with customers and prospects; record sales as trained.
• Prepare performance reviews for Retail staff under supervision; coach and mentor as needed.
• Assist with consumer loans from application to closing; manage deposit accounts (open/close).
• Provide exceptional customer service and resolve complaints; counsel customers on policy and procedures.

Skills

Teller supervision

Sales / cross-selling

Customer service

Loan processing

Deposit operations

Branch operations

Staff scheduling

Education

Post high school education

Job description

General Description

The Assistant Branch Manager for Muscatine is responsible for supervising and scheduling all tellers to ensure efficiency at both locations. In addition, duties encompass the accurate and efficient processing of all teller transactions for bank customers in a prompt and courteous manner.

Key Accountabilities

• Can complete the HPG sales process
• Actively promotes products and services and maintains a general knowledge of all products and services offered
• Identifies and pursues selling and cross-selling opportunities with bank customers and prospective customers and records sales as trained to do
• Responsible for supervising, coaching and scheduling certain Retail staff to ensure efficiency and service coverage
• Works with Branch Manager to prepare performance reviews for all Retail staff under their supervision
• Complete consumer loans from application to closing
• Open and close all types of deposit accounts
• Has a strong commitment and dedication to internal and external customer service
• Handles customer complaints
• Counsels customers with special problems or in disagreement with bank policies and procedures
• Assist with the responsibilities of the Branch Manager in their absence at the Muscatine location
• Performs all functions related to safe deposit boxes including opening, closing, maintenance and allowing access
• Operate Teller cash drawer
• Performs branch cash audits

Position Requirements

• Must have the ability to work a flexible work schedule
• Must have a satisfactory record of work performance adhering to all Bank Policies and Procedures
• Post high school education/one year in banking or related field preferred
• *The Bank reserves the right to schedule Tellers/FSRs at all locations based upon customer and location needs