Travel Personal Banker

Arbor Financial Credit Union; Kalamazoo (MI); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Paid time off

Health insurance

HSA

401(k) match

Bonus

Tuition reimbursement

Résumé du poste

Arbor Financial Credit Union is seeking a Travel Personal Banker in Kalamazoo, MI, delivering friendly, expert service and tailored financial solutions while traveling regularly to branches across the greater Kalamazoo area.

You'll build relationships, open and maintain accounts, assist with loans, and educate members on digital banking tools, balancing duties and supporting branch operations on a rotating schedule.

Qualifications

• High School Diploma or equivalent.
• 1 - 2 years' experience in banking/financial services.
• Strong communication and interpersonal skills with attention to detail.

Responsabilités

• Build strong relationships with members to understand financial needs and recommend products/services.
• Open and maintain accounts such as checking, savings, IRAs, and trusts.
• Assist members with transactions, loan applications, and online banking tasks.
• Educate members on digital banking tools and services.
• Resolve account issues and debit card disputes efficiently.
• Ensure compliance with policies and regulatory requirements.
• Support branch operations and participate in audits.

Connaissances

Customer service

Communication

Attention to detail

Problem solving

Teamwork

Digital banking

Formation

High School Diploma or equivalent

Outils

Microsoft 365

Fiserv DNA

Description du poste

Personal Banker Benefit Highlights

• Paid vacation, personal, sick, holiday, volunteer & birthday time off
• Top-notch health insurance, vision, and dental
• HSA, Flexible spending plans, life insurance, short-term/long-term disability
• 401(k) with 6% match and 4% profit-sharing contribution
• Incentive bonus based on performance of the organization
• Tuition reimbursement

Starting Wage: $20/hour (includes $1/hour travel premium) based on experience

Location: Kalamazoo, MI (travel to any branch, including GR region, on a limited basis)

About The Role

As a Travel Personal Banker, you’ll serve as a trusted advisor, delivering friendly, expert service and tailored financial solutions to help our members grow their financial wellbeing. You’ll support a range of member banking activities as you travel regularly to various branch locations (greater Kalamazoo; limited basis to Hudsonville, Caledonia, and Wyoming), providing staffing support where it’s needed most

Where You’re Headed

Start your journey at Arbor as a Personal Banker and grow right where you are – Personal Banker II growth track promotions possible (with a pay increase). Personal Bankers often grow into Assistant Branch Managers and then onward to other leadership roles. The experience you’ll gain also transfers well to roles in our lending or back-office teams.

What You’ll Do

• Build strong relationships with members to understand their financial needs and recommend appropriate products/services.
• Open and maintain various account types, such as checking, savings, IRAs, and trusts.
• Assist members with transactions, loan applications, and account inquiries, debit card replacements, online banking, and direct deposit letters.
• Educate and support members in using digital banking tools and services.
• Resolve account issues and debit card disputes efficiently.
• Ensure compliance with policies and regulatory requirements.
• Support branch operations through clerical tasks, balancing duties, and participation in audits.

Is This You?

• High School Diploma or equivalent
• 1 - 2 years' experience in banking/financial services
• Strong communication/interpersonal, attention to detail, organizational, and problem-solving skills
• Proficiency with Microsoft 365
• Proficiency in basic computer operation
• Professionalism in conduct, communication, and appearance
• Ability to work collaboratively in a fast-paced environment with frequently changing priorities based on member needs
• Ability to be bonded
• Preferred But Not Required: Proficiency with Fiserv DNA; Associate or Bachelor’s degree (business, finance, or related); Experience with lending; Financial products/services knowledge

Why Join Arbor?

For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We’ve built a workplace grounded in our core values: Work Together, Do the Right Thing, Be Creative, and Have Fun. Here, you'll enjoy meaningful work, growth opportunities, caring teams, and great benefits. Visit our website to discover what makes us exceptional.