Travel Personal Banker

Arbor Financial Credit Union; Michigan; On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Vision insurance

Dental insurance

HSA

Flexible spending plans

Life insurance

Short-term disability

Long-term disability

401(k) with match

Profit sharing

Incentive bonus

Tuition reimbursement

Job summary

Arbor Financial Credit Union is seeking a Travel Personal Banker to provide friendly, expert service across multiple branches in the Kalamazoo area and nearby communities. You’ll travel regularly to branches, opening and maintaining accounts while offering financial solutions tailored to members’ needs.

Join a team that values growth, collaboration, and member wellbeing. Starting wage aligns with experience, with growth through the Personal Banker II track and leadership opportunities within the

Qualifications

• High School Diploma or equivalent
• 1-2 years of banking/financial services experience
• Strong communication/interpersonal skills and attention to detail
• Proficiency with Microsoft 365 and basic computer operations
• Professionalism in conduct and appearance
• Ability to work in a fast-paced environment with changing priorities
• Bonding eligibility

Responsibilities

• Build strong relationships with members to understand their financial needs and recommend appropriate products/services.
• Open and maintain various account types, such as checking, savings, IRAs, and trusts.
• Assist members with transactions, loan applications, and account inquiries, debit card replacements, online banking, and direct deposit letters.
• Educate and support members in using digital banking tools and services.
• Resolve account issues and debit card disputes efficiently.
• Ensure compliance with policies and regulatory requirements.
• Support branch operations through clerical tasks, balancing duties, and participation in audits.

Skills

Strong communication

Interpersonal skills

Attention to detail

Organizational skills

Problem-solving skills

Customer service

Team collaboration

Microsoft 365

Basic computer operation

Ability to be bonded

Travel between branches

Education

High School Diploma or equivalent

Associate or Bachelor’s degree (business, finance, or related)

1-2 years banking/financial services experience

Tools

Microsoft 365

Fiserv DNA

Job description

Personal Banker Benefit Highlights

• Paid vacation, personal, sick, holiday, volunteer & birthday time off
• Top-notch health insurance, vision, and dental
• HSA, Flexible spending plans, life insurance, short-term/long-term disability
• 401(k) with 6% match and 4% profit-sharing contribution
• Incentive bonus based on performance of the organization
• Tuition reimbursement

Starting Wage: $20/hour (includes $1/hour travel premium) based on experience

Location: Kalamazoo, MI (travel to any branch, including GR region, on a limited basis)

About The Role

As a Travel Personal Banker, you’ll serve as a trusted advisor, delivering friendly, expert service and tailored financial solutions to help our members grow their financial wellbeing. You’ll support a range of member banking activities as you travel regularly to various branch locations (greater Kalamazoo; limited basis to Hudsonville, Caledonia, and Wyoming), providing staffing support where it’s needed most

Where You’re Headed

Start your journey at Arbor as a Personal Banker and grow right where you are – Personal Banker II growth track promotions possible (with a pay increase). Personal Bankers often grow into Assistant Branch Managers and then onward to other leadership roles. The experience you’ll gain also transfers well to roles in our lending or back-office teams.

What You’ll Do

• Build strong relationships with members to understand their financial needs and recommend appropriate products/services.
• Open and maintain various account types, such as checking, savings, IRAs, and trusts.
• Assist members with transactions, loan applications, and account inquiries, debit card replacements, online banking, and direct deposit letters.
• Educate and support members in using digital banking tools and services.
• Resolve account issues and debit card disputes efficiently.
• Ensure compliance with policies and regulatory requirements.
• Support branch operations through clerical tasks, balancing duties, and participation in audits.

Is This You?

• High School Diploma or equivalent
• 1 - 2 years' experience in banking/financial services
• Strong communication/interpersonal, attention to detail, organizational, and problem-solving skills
• Proficiency with Microsoft 365
• Proficiency in basic computer operation
• Professionalism in conduct, communication, and appearance
• Ability to work collaboratively in a fast-paced environment with frequently changing priorities based on member needs
• Ability to be bonded
• Preferred But Not Required: Proficiency with Fiserv DNA; Associate or Bachelor’s degree (business, finance, or related); Experience with lending; Financial products/services knowledge

Why Join Arbor?

For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We’ve built a workplace grounded in our core values: Work Together, Do the Right Thing, Be Creative, and Have Fun. Here, you'll enjoy meaningful work, growth opportunities, caring teams, and great benefits. Visit our website to discover what makes us exceptional.