Assistant Boutique Manager - Ala Moana

Brobston Group; Honolulu (HI); On-site; USD 60,000 - 80,000; Full time

Job summary

Brobston Group is seeking an Assistant Boutique Manager for a Dior boutique in Honolulu, Hawaii. The role collaborates with the Boutique Director/Manager to lead day-to-day sales, ensure exceptional customer service, and drive clienteling in line with Dior standards.

Responsibilities include maximizing sales, opening/closing, staff coaching, scheduling, merchandising, and inventory control, while upholding store policies to achieve optimal results.

Qualifications

• 5+ years of retail experience, preferably with at least 1 year of management, in a luxury product setting.
• Strong interpersonal and communication skills with a focus on customer service.
• Ability to coach, staff, schedule, and manage inventory in a luxury retail environment.

Responsibilities

• Maximize every sale, minimize stock losses, and bring new clients to the business.
• Open and close the boutique.
• Coach, staff, schedule, merchandize, and complete inventory.
• Ensure policies and procedures are followed to achieve maximum results.

Skills

Customer service

Staff coaching

Sales leadership

Merchandising

Inventory management

Floor supervision

Communication

POS operation

Tools

POS systems

Job description

JOB TITLE:Assistant Boutique Manager

REPORTS TO : Boutique Manager

JOB PURPOSE:

Working with the Boutique Director/Manager, the Assistant Manager is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations:

• Maximize every sale, minimize stock losses, and bring new clients to the business
• Open and close the boutique
• Coach, staff, schedule, merchandize, and complete inventory
• Ensure policies and procedures are followed in order to achieve maximum results

SKILLS & COMPETENCIES

Ability to:

Develop and train associates, build relationships, utilize skills of associates most appropriately

Provide outstanding customer service

Effectively manage sales staff toward achievement of sales and clienteling objectives

Manage boutique operations effectively including attendance, merchandising, and housekeeping standards

Merchandize effectively

Maintain a fair, consistent set of standards as they apply to work force

Adjust priorities and manage time wisely in a fast-paced environment

Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates

Operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment

REQUIREMENTS

• 5 + years of retail experience required, preferably with at least 1 year of management, in a luxury product setting
• Sense of initiative and commercial creativity with fashion sensitivity
• Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand
• Demonstration of own initiative
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed
• Availability to work the hours necessary to open and/or close the store
• Ability to maintain presence on selling floor for long periods as needed
• Strong interpersonal, communication, organization and follow-through skills