Assistant Boutique Manager - Short Hills

Brobston Group; Short Hills (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Christian Dior in Short Hills, NJ seeks an Assistant Manager to support day-to-day management of the sales team and uphold the highest customer service standards. This role focuses on driving sales, clienteling, and ensuring boutique operations run smoothly.

You will coach staff, manage schedules, supervise inventory, and ensure adherence to policies to maximize results, while maintaining a strong brand experience for every client.

Qualifications

• Minimum 5+ years of retail experience in luxury settings.
• At least 1 year of management experience preferred.
• Strong fashion sense and knowledge of luxury industry.
• Demonstrates initiative and commercial creativity.
• Willing to work nights, weekends and holidays.

Responsibilities

• Improve every sale, minimize stock losses, and attract new clients.
• Open and close the boutique.
• Coach, supervise staff, schedule, merchandize, and conduct inventory.
• Ensure policies and procedures are followed for best results.
• Develop and train associates; build relationships and leverage skills.
• Provide outstanding customer service.
• Lead sales staff toward sales and clienteling goals.
• Manage boutique operations including attendance, merchandising, and housekeeping.
• Maintain effective merchandising standards.
• Maintain fair, consistent workforce standards.
• Adapt priorities and manage time in a fast-paced environment.
• Communicate clearly, listen actively, and provide instructions.
• Operate POS, PC, phones, cash register, sensors, and other equipment.

Skills

Customer service

Leadership

Communication

Organization

Time management

Job description

Working with the Boutique Director/Manager, the Assistant Manager is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations:

• Improve every sale, minimize stock losses, and bring new clients to the business
• Open and close the boutique
• Coach, staff, schedule, merchandised, and complete inventory
• Ensure policies and procedures are followed in order to achieve maximum results

Develop and train associates, build relationships, utilize skills of associates most appropriately

Provide outstanding customer service

Effectively manage sales staff toward achievement of sales and clienteling objectives

Manage boutique operations effectively including attendance, merchandising, and housekeeping standards

Merchandised effectively

Maintain a fair, consistent set of standards as they apply to work force

Adjust priorities and manage time wisely in a fast-paced environment

Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates

Operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment

• At least 5 + years of retail experience required, preferably with at least 1 year of management, in a luxury product setting
• Sense of initiative and commercial creativity with fashion sensitivity
• Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand
• Demonstration of own initiative
• Ability to work multifaceted hours/days, including nights, weekends, and holidays, as needed
• Availability to work the hours vital to open and/or close the store
• Ability to maintain presence on selling floor for long periods as needed
• Strong interpersonal, communication, organization and follow-through skills