Assistant Boutique Manager - San Diego, Fashion Valley

Christian Dior Couture; San Diego (CA); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Employee discount program

401k plan with employer matching

Commuter benefits

Paid time off

Job summary

Christian Dior Couture seeks an Assistant Boutique Manager to support the Boutique Director in daily sales team management and delivering exceptional customer service in a luxury environment.

The role involves driving sales, managing staff, inventory, and client development while upholding Dior standards. Flexible hours, including nights and weekends, align with store needs and customer demand.

Qualifications

• At least 5+ years of retail experience with preferably 1 year in a management role.
• Experience working in a luxury product setting.
• Strong knowledge of the luxury industry with fashion sensitivity.
• Demonstration of own initiative.
• Ability to work multifaceted hours including nights, weekends, and holidays.

Responsibilities

• Increase sales and measure sales performance and conversion rates daily.
• Provide and inspire outstanding service to our customers.
• Assist in assigning and monitoring sales goals of Sales Associates.
• Responsible for clientele development.
• Participate in preparing merchandise displays and follow merchandising guidelines.
• Train, coach, develop, and lead sales associates in selling skills.
• Conduct regular store meetings to discuss performance, training, and product knowledge.
• Facilitate clear communication between management and associates.

Skills

Retail experience

Management experience

Customer service

Leadership

Job description

Job Purpose

Working with the Boutique Director/Manager, the Assistant Manager is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations:

• Improve every sale, minimize stock losses, and bring new clients to the business
• Open and close the boutique
• Coach, staff, schedule, merchandised, and complete inventory
• Ensure policies and procedures are followed in order to achieve maximum results

Position

JOB TITLE: Assistant Boutique Manager

Reports To

Boutique Director

Job Purpose

Working with the Boutique Director/Manager, the Assistant Manager is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations:

• Improve every sale, minimize stock losses, and bring new clients to the business
• Open and close the boutique
• Coach, staff, schedule, merchandised, and complete inventory
• Ensure policies and procedures are followed in order to achieve maximum results

Job responsibilities

Commercial Performance And Team Management

• Increase sales and measure sales performance and conversion rates daily.
• Provide and inspire outstanding service to our customers
• Assist in assigning and monitoring sales goals of Sales Associates
• Responsible for clientele development
• Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines
• Train, coach, develop, and lead sales associates in selling skills
• Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates
• Facilitate proper communication between management and associates

Clientele Service And Management

• Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions
• Train the team on optimizing Capture Rate and After Sale do develop personal customer database

Product And Stock Management

• Gather merchandise for transfers, damages, and returns-to-vendor (RTV’s)
• Coordinate and participate in department inventories
• Monitor proper pricing of merchandise
• Minimize stock losses

Process Management

• Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures
• Help solve problems that affect the department’s service, efficiency, and productivity
• Lock and secure the store, and oversee compliance with all security procedures
• Any other tasks as assigned from time to time

Profile

Skills & competencies

Ability To

• Develop and train associates, build relationships, utilize skills of associates most appropriately
• Provide outstanding customer service
• Effectively manage sales staff toward achievement of sales and clienteling objectives
• Manage boutique operations effectively including attendance, merchandising, and housekeeping standards
• Merchandised effectively
• Maintain a fair, consistent set of standards as they apply to work force
• Adjust priorities and manage time wisely in a fast-paced environment
• Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates
• Operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment

Requirements

• At least 5 + years of retail experience required, preferably with at least 1 year of management, in a luxury product setting
• Sense of initiative and commercial creativity with fashion sensitivity
• Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand
• Demonstration of own initiative
• Ability to work multifaceted hours/days, including nights, weekends, and holidays, as needed
• Availability to work the hours vital to open and/or close the store
• Ability to maintain presence on selling floor for long periods as needed
• Strong interpersonal, communication, organization and follow-through skills

Additional information

The selected candidate will be offered a salary within the range of $115,000- $125,000 per annually, plus bonus eligibility. The salary offered will be dependent upon the candidate’s relevant skills and experience.

Christian Dior Inc. offers comprehensive benefit plans such as:

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Short and long-term disability

Additional employee perks include, but are not limited to:

• Employee discount program
• Various paid time off
• Volunteer time off
• Holidays
• Mental health and wellbeing support
• Family friendly benefits
• Reproductive health care
• Child and elder care services
• Commuter benefits
• 401k plans with an employer contributions matching plan
• Employee referral program

Christian Dior was the designer of dreams.

In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art". Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring code