Christian Dior Assistant Boutique Manager - Short Hills

Christian Dior Couture; Short Hills (NJ); Presencial; USD 60 000 - 110 000; Tempo integral

Resumo da oferta

Christian Dior Couture in Short Hills, NJ is seeking an Assistant Manager who collaborates with the Boutique Director to lead the sales team and deliver the highest level of customer service in line with Dior expectations.

You will open and close the boutique, coach staff, manage scheduling and inventory, and ensure policies are followed to maximize results while developing new clientele and maintaining luxury standards.

Qualificações

• 5+ years retail experience, preferably in luxury
• 1+ year management experience
• Strong initiative and fashion sensitivity
• Knowledge of luxury industry and clienteling
• Ability to work varied hours including nights/weekends/holidays

Responsabilidades

• Increase sales and measure performance daily.
• Provide outstanding service to customers.
• Assist in assigning and monitoring sales goals for associates.
• Develop and manage clientele relationships.
• Coordinate merchandise displays and adhere to merchandising guidelines.
• Train and coach sales associates in selling skills.
• Lead store meetings to discuss performance, training, and operations.
• Facilitate communication between management and staff.

Conhecimentos

Retail leadership

Customer service

Team motivation

Merchandising

Loss prevention

Communication

Store operations

Ferramentas

POS systems

Inventory management systems

Descrição da oferta de emprego

Position

Working with the Boutique Director/Manager, the Assistant Manager is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations:

• Improve every sale, minimize stock losses, and bring new clients to the business
• Open and close the boutique
• Coach, staff, schedule, merchandised, and complete inventory
• Ensure policies and procedures are followed in order to achieve maximum results

Job responsibilities

Commercial Performance and Team Management

• Increase sales and measure sales performance and conversion rates daily.
• Provide and inspire outstanding service to our customers
• Assist in assigning and monitoring sales goals of Sales Associates
• Responsible for clientele development
• Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines
• Train, coach, develop, and lead sales associates in selling skills
• Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates
• Facilitate proper communication between management and associates

Clientele Service and Management

• Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions
• Train the team on optimizing Capture Rate and After Sale do develop personal customer database

Product and Stock Management

• Gather merchandise for transfers, damages, and returns-to-vendor (RTV's)
• Coordinate and participate in department inventories
• Monitor proper pricing of merchandise
• Minimize stock losses

Process Management

• Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures
• Help solve problems that affect the department's service, efficiency, and productivity
• Lock and secure the store, and oversee compliance with all security procedures
• Any other tasks as assigned from time to time

Profile

• Develop and train associates, build relationships, utilize skills of associates most appropriately
• Provide outstanding customer service
• Effectively manage sales staff toward achievement of sales and clienteling objectives
• Manage boutique operations effectively including attendance, merchandising, and housekeeping standards
• Merchandised effectively
• Maintain a fair, consistent set of standards as they apply to work force
• Adjust priorities and manage time wisely in a fast-paced environment
• Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates
• Operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment

Additional information

• At least 5 + years of retail experience required, preferably with at least 1 year of management, in a luxury product setting
• Sense of initiative and commercial creativity with fashion sensitivity
• Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand
• Demonstration of own initiative
• Ability to work multifaceted hours/days, including nights, weekends, and holidays, as needed
• Availability to work the hours vital to open and/or close the store
• Ability to maintain presence on selling floor for long periods as needed
• Strong interpersonal, communication, organization and follow-through skills