Christian Dior Assistant Boutique Manager - Soho Women's

Christian Dior Couture; New York (NY); On-site; USD 115,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flexible Spending Accounts

Short and long-term disability

Employee discount program

Paid time off

Volunteer time off

Mental health support

401k with employer matching

Job summary

Christian Dior Couture in New York City seeks an Assistant Manager to partner with the Boutique Director in daily store leadership and to ensure the highest level of customer service in line with Dior standards.

The role emphasizes maximizing sales, coaching the sales team, managing openings/closes, and safeguarding stock. The candidate will lead training, oversee inventory and POS compliance, and develop client relationships while supporting merchandising and promotions.

Qualifications

• At least 5+ years of retail experience, preferably with at least 1 year of management, in a luxury product setting.

Responsibilities

• Maximize sales and minimize stock losses.
• Open and close the boutique.
• Coach, staff, schedule, merchandize, and complete inventory.
• Ensure policies and procedures are followed to achieve results.
• Provide outstanding service to customers and drive loyalty.
• Coordinate displays and merchandising with brand guidelines.
• Lead store team meetings and training on selling skills.

Skills

Retail experience

Management

Customer service

Sales skills

Team leadership

Job description

Position

Working with the Boutique Director/Manager, the Assistant Manager is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations:

• Maximize every sale, minimize stock losses, and bring new clients to the business
• Open and close the boutique
• Coach, staff, schedule, merchandised, and complete inventory
• Ensure policies and procedures are followed in order to achieve maximum results

Job responsibilities

Commercial Performance and Team Management

• Increase sales and measure sales performance and conversion rates daily.
• Provide and inspire outstanding service to our customers
• Assist in assigning and monitoring sales goals of Sales Associates
• Responsible for clientele development
• Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines
• Train, coach, develop, and lead sales associates in selling skills
• Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates
• Facilitate proper communication between management and associates

Clientele Service and Management

• Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions
• Train the team on optimizing Capture Rate and After Sale do develop personal customer database

Product and Stock Management

• Gather merchandise for transfers, damages, and returns-to-vendor (RTV's)
• Coordinate and participate in department inventories
• Monitor proper pricing of merchandise
• Minimize stock losses

Process Management

• Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures
• Help solve problems that affect the department's service, efficiency, and productivity
• Lock and secure the store, and oversee compliance with all security procedures
• Any other tasks as assigned from time to time

Profile

Requirements

• At least 5 + years of retail experience required, preferably with at least 1 year of management, in a luxury product setting
• Sense of initiative and commercial creativity with fashion sensitivity
• Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand
• Demonstration of own initiative
• Ability to work multifaceted hours/days, including nights, weekends, and holidays, as needed
• Availability to work the hours vital to open and/or close the store
• Ability to maintain presence on selling floor for long periods as needed
• Strong interpersonal, communication, organization and follow-through skills

Additional information

The selected candidate will be offered a salary within the range of $115K- $120K annually, plus bonus eligibility. The salary offered will be dependent upon the candidate's relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. Additional employee perks include, but are not limited to employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with an employer contributions matching plan, employee referral program, and more.

ADDITIONAL INFORMATION

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d'art". Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Coutureis part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.