Assistant Boutique Director

US04 Richemont North America, Inc.; Costa Mesa (CA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with employer match

Wellness reimbursement

Paid time off

Volunteer time off

Job summary

Richemont North America, Inc. in the United States seeks a Chloé Assistant Boutique Director to welcome guests, lead the team, and supervise boutique operations in the Boutique Director's absence.

The role emphasizes coaching on the sales floor, stock oversight, and driving omnichannel service while fostering client relationships and brand standards across the Maison.

Qualifications

• Luxury retail leadership experience preferred.
• Experience coaching frontline teams and driving sales results.
• Familiarity with CRM targets and clienteling strategies.

Responsibilities

• Ambassador for the Maison, support Boutique Director and supervise boutique operations.
• Lead energizing team briefings, coach staff, and maintain product knowledge.
• Oversee stock management and omnichannel sales initiatives.

Skills

Team leadership

Customer service

CRM

Sales analytics

Tools

CRM software

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Role Overview

A Chloé Assistant Boutique Director is an ambassador of the Maison, in charge of welcoming every guest into the Chloé family. The Assistant Boutique Director supports the Boutique Director in leading the team and supervising boutiques operations to ensure successful business; They act as the boutique leader in the absence of the Boutique Director.

A Team Leader

• Organizes energizing team briefings and ensures a consistent high level of motivation Maintains excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainings Shadows sales on the floor to coach the team and identify further individual training needs Supports recruitment and induction of team Leads by exemplarity, ensures good team spirit, and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact Is an active member of the Chloé community, shares best practices, asks questions, and provides support

An Operations Excellence Supervisor

• Supervises impeccable boutique environment and teams grooming at any time of the day Proactively liaises with team and management to suggest improvements in operations, processes, or more globally on boutique environment Ensures implementation of all guidelines related to store and both management and sustainability Supervises all stock management related tasks Oversees compliance of established Richemont policies and standards

A Client Champion

• Supports the team to initiate and develop long-term relationships with clients Monitors CRM targets for boutique, CRM Supervisor and per stylists and helps the team to reach them Supervises client database with consistent follow up of staff client books

An Omnichannel Business Promoter

• Leads by example and supervises sales on the floor to improve business performance and customer service Ensures full engagement of the team with omnichannel services and gives feedback to the Boutique Director on individual performance Assists Boutique Director in analysing sales figures and co-creates monthly/quarterly/yearly action plan to improve business in line with Maison strategy Motivates the team in reaching boutique and individual targets and systematically follows up with each team member Actively participates in commercial activities and proactively proposes new ideas to improve business Is aware of local trading environment and competitors’ activities

We Offer – United States

• We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones.
• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off.
• We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

Expected Salary Range: $85k-$100k Salary will be determined based on relevant skills and experience.

#Richemont #WeCraftTheFuture In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.