Assistant Bell/Valet Manager

Global Ambassador Hotel; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement with company match

Paid time off

Career growth opportunities

Job summary

The Global Ambassador Hotel in Phoenix seeks an experienced Bell/Valet Supervisor to oversee daily guest services and guide a dedicated team toward Forbes five-star service. You will coordinate with departments to ensure seamless guest experiences from arrival to departure.

Reporting to the Bell/Valet Manager, you’ll lead pre-shift meetings, provide feedback, and ensure safety protocols while managing scheduling and transport-related tasks for a top-tier luxury setting.

Qualifications

• 2+ years of high-volume luxury hotel Bell/Valet experience or Hospitality management.
• Exceptional communication skills with a keen eye for detail.
• Highly organized multitasker who thrives in a fast-paced environment.
• Hospitality mindset from arrival to departure, front of house and back of house.

Responsibilities

• Oversee daily guest services operations and report to the Bell/Valet Manager.
• Coach, mentor, and train valet and bell team members to Forbes five-star standards.
• Lead pre-shift meetings and provide performance feedback to staff.
• Coordinate with Front Desk, Events, Engineering, Security, Housekeeping for smooth guest experiences.
• Oversee valet parking, luggage handling, and ensure timely, safe, efficient service.
• Assist guests with transportation, directions, and local information.
• Maintain knowledge of hotel amenities and local highlights for guests.
• Manage scheduling, payroll assistance, and labor management according to business levels.
• Monitor and report daily operational statistics.

Skills

Communication skills

Organization

Team leadership

Guest service mindset

Job description

Benefits available when you work 32 hours per week-including medical, dental, vision and more

Retirement savings program (with company match)

Paid time off

Be a part of a luxury property recognized for its exceptional service and unique guest experiences.

Work with a dedicated team committed to redefining hospitality in Phoenix.

Opportunities for career growth within an expanding, forward-thinking hospitality brand.

Who We Are

Hospitality refined for a global mindset.

The Global Ambassador Hotel is a Michelin Key luxury destination in Phoenix, known for redefining urban hospitality. We offer a unique and sophisticated experience for our guests, combining exquisite service, luxurious amenities, and a vibrant community atmosphere. Our focus is on providing an extraordinary stay that sets new standards for luxury and service.

What You’ll Do:

Reports directly to the Bell/Valet Manager and assists in overseeing daily guest services operations.

Supervise, train, and mentor valet and bell team members to uphold Forbes' five-star service standards .

Lead pre-shift meetings and provide coaching and performance feedback .

Coordinate with departments (Front Desk, Events, Engineering, Security, Housekeeping) to ensure smooth guest experiences.

Oversee valet parking and luggage handling, ensuring timely , safe, and efficient service.

Support guests with transportation, directions, and local information.

Ensure staff maintain thorough knowledge of hotel amenities and local area highlights.

Maintain cleanliness and order in guest service areas, entrances, and parking zones.

Manage incident reports, guest recovery, and follow-up communications.

Enforce safety, security, and vehicle key management protocols.

Inspect and maintain bell/valet equipment and coordinate repairs.

Handle scheduling, payroll assistance , and labor management based on business levels.

Monitor and report daily operational statistics.

Assist in interviewing, hiring, and training new team members.

Oversee financial tasks including tip disbursements, PM charges, and porterage fees.

Coordinate departmental incentives and approve necessary purchases.

Operate and maintain house vehicles in accordance with standards.

Demonstrate flexibility and sound judgment in fast-paced or changing situations.

Qualifications:

2+ years of high-volume luxury hotel Bell/Valet experience or Hospitality management

Exceptional communication skills with a keen eye for detail

Highly organized multitasker who thrives in a fast-paced environment

An open, curious mind with a desire to deliver a tailored guest experience. Must have a hospitality mindset , from arrival to departure, front of house and back of house

Comfortable with candid & open direction and ability to act upon feedback, while keeping guest and employee experience top of mind

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required .

We use eVerify to confirm U.S. Employment eligibility.

We run background checks on all new hires in this position.