Assistant Banking Center Manager: Lead & Elevate Service

SmartBank; Tuscaloosa (AL); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life and Disability Insurance

401(k) with Employer Match

Paid Time Off (PTO) and SmartFlex Days

11 Paid Company Holidays

Tuition Reimbursement

Company Apparel and Recognition

Job summary

SmartBank in Tuscaloosa is seeking an Assistant Financial Center Manager to lead the branch, coach staff, and drive exceptional client service. You will support daily operations, resolve complex client concerns, and promote SmartBank products to deepen client relationships.

The role requires banking experience and strong leadership, with a focus on adherence to policies, cash controls, and teamwork to achieve performance goals.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• Banking experience and supervisory experience preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong leadership, coaching, and communication skills.
• Commitment to exceptional client service and knowledge of branch operations.

Responsibilities

• Lead and support Financial Services Representatives to deliver exceptional client service and operational accuracy.
• Coach, train, and develop team members while reinforcing policies, procedures, and service standards.
• Assist with resolving complex client concerns and building lasting client relationships.
• Promote SmartBank products and services and identify opportunities to deepen client relationships.
• Support branch sales initiatives, team development, and performance goals.
• Monitor branch cash levels, conduct surprise cash audits, and ensure adherence to controls.
• Assist with account openings, deposit products, and other client service needs.
• Serve as the primary branch leader in the absence of the Financial Center Manager.
• Maintain compliance with banking regulations, including BSA and applicable laws.
• Champion SmartBank's culture, values, and commitment to exceptional experiences.

Skills

Leadership

Coaching

Communication

Customer service

Problem solving

Decision making

Attention to detail

Organizational skills

Collaboration

Integrity

Adaptability

Cash handling

Education

High School Diploma or GED

Bachelor's Degree

Tools

Microsoft Office

Job description

SmartBank in Tuscaloosa is seeking an Assistant Financial Center Manager to lead the branch, coach staff, and drive exceptional client service. You will support daily operations, resolve complex client concerns, and promote SmartBank products to deepen client relationships.

The role requires banking experience and strong leadership, with a focus on adherence to policies, cash controls, and teamwork to achieve performance goals.