Financial Center Lead: Client Service & Operations

Hancock Whitney; Alabama; Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

Hancock Whitney seeks a Financial Center Supervisor to oversee daily operations, staff, and client service at our Alabama branch. You will manage cash handling, vault procedures, and risk controls while driving proactive sales and tailored financial solutions for clients.

The role emphasizes staff leadership, customer focus, and adherence to banking regulations with opportunities to mentor teams and enhance branch performance.

Qualifications

• High School Diploma or GED.

Responsabilités

• Lead morning operational huddles.
• Coordinate staffing and scheduling for the financial center.
• Guide associates on teller transactions and policy.
• Open/close vault, Night Depository, and balance cash.
• Mitigate operational loss and manage cash limits.
• Research and resolve client issues.
• Promote risk management and dual control procedures.
• Operate ATM, cash recycler, currency counters, and coin sorters.
• Develop client relationships and identify sales opportunities.
• Ensure lobby management and professional conduct.
• Supervise, hire and train associates as needed.

Connaissances

Cash handling

Customer service

Branch banking

Communication

Sales awareness

Formation

High School Diploma or GED

Bachelor's degree + 1 year cash handling experience

NMLS registration (SAFE Act)

Outils

Microsoft Office

Description du poste

Hancock Whitney seeks a Financial Center Supervisor to oversee daily operations, staff, and client service at our Alabama branch. You will manage cash handling, vault procedures, and risk controls while driving proactive sales and tailored financial solutions for clients.

The role emphasizes staff leadership, customer focus, and adherence to banking regulations with opportunities to mentor teams and enhance branch performance.