Assistant Bakery Ops Manager — Path to BOM Leadership

Insomnia Cookies, LLC; Norfolk (VA); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Bonus eligibility

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Paid vacation

Wellness days

Career development

Free cookies

Team culture

Job summary

The Assistant Bakery Operations Manager (ABOM) at Insomnia Cookies, Norfolk store, leads daily bakery operations while developing the next generation of BOMs. The role blends hands-on execution with team leadership, training, and operational discipline to ensure quality, guest experience, and timely delivery.

ABOM collaborates with the BOM and area leadership, ensures staffing coverage, and develops talent to enable independent bakery ownership.

Qualifications

• 1+ year leadership experience in restaurant, retail, or hospitality operations.
• Strong operational discipline and attention to detail
• Ability to coach and develop hourly team members
• Comfortable working in fast-paced, high-volume environments
• Ability to perform all bakery roles during peak business periods
• Strong communication and problem-solving skills

Responsibilities

• Execute core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists
• Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards
• Support ordering, inventory accuracy, and shrink control
• Assist in schedule creation and labor execution to meet operational targets
• Support recruiting, interviewing, onboarding, and training of new staff
• Deliver consistent coaching and real-time performance feedback
• Hold team members accountable to standards while reinforcing a growth mindset culture
• Ensure onboarding and training programs are executed to company standards
• Manage bakery operations independently in the absence of the BOM
• Model urgency, accountability, and operational discipline
• Partner with BOM and Area leadership to identify operational gaps and implement solutions
• Maintain continuity of operations during leadership transitions or staffing shortages
• Other duties as assigned

Skills

Leadership experience

Operational discipline

Coaching hourly staff

Communication skills

Problem-solving

Job description

The Assistant Bakery Operations Manager (ABOM) at Insomnia Cookies, Norfolk store, leads daily bakery operations while developing the next generation of BOMs. The role blends hands-on execution with team leadership, training, and operational discipline to ensure quality, guest experience, and timely delivery.

ABOM collaborates with the BOM and area leadership, ensures staffing coverage, and develops talent to enable independent bakery ownership.