Assistant Athletics Director for Ticket Operations

Villanova University; Lower Merion Township (Montgomery County); On-site; USD 73,000 - 95,000; Full time

Job summary

Villanova University is seeking an Assistant Athletics Director for Ticket Operations to lead the day-to-day ticket office, manage staff, and ensure efficient processing and reporting of season and single-game events.

The role partners with AD/Ticket Sales & Service, CRO, and Athletics Development, directs data integrity, and shapes ticketing strategies to boost revenue and enhance donor and guest service.

Qualifications

• Bachelor’s degree is required.
• 5+ years of ticket operations experience.
• Experience overseeing a Ticket Operations Office.
• Proficiency with Paciolan or similar ticketing system.
• Strong customer service and communication skills.

Responsibilities

• Oversee Ticket Office operations and staff.
• Increase ticket revenue and improve customer experience.
• Maintain data in the Ticketing database.
• Coordinate with marketing for ticket promotions.
• Collaborate with Business Office on financials.
• Coordinate with third-party ticket vendors.

Skills

Verbal communication

Written communication

Organization

Customer service

Analytical skills

Accounting principles

Education

Bachelor's degree

Tools

Paciolan

Ticketing systems

Job description

Posting Details (Default Section)

Posting Number

20260432S

Position Title

Assistant Athletics Director for Ticket Operations

Position Type

Staff

Location

Villanova, PA

Recruitment Type

Internal/External Applicants

Work Schedule

full-time/12-months

Department

728-Athl - Ticket Office

Why work at Villanova

• Join a mission-driven organization. Since Villanova University’s founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.
• Villanova has been included among the nation’s best colleges and universities. VU’s inclusion again in U.S. News & World Report’s 2025 “Best Colleges” rankings is another indication of the University’s continued prominence and forward momentum.
• Villanova’s most precious asset is our people. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more .

Responsible for the day-to-day activities of the athletic ticket office including, but not limited to the building, processing, and reporting of season and single game ticketed athletic events, while ensuring a high level of customer and donor service. This position will work closely with the Associate AD/Ticket Sales & Service, the Deputy AD/ CRO , and the Assistant VP/Athletics Development. This position will also work on the integration of donor and season ticket databases and collaborate with marketing staff to generate effective ticketing strategies. In addition, the role will coordinate the distribution of student and player-complimentary digital tickets for football, men’s and women’s basketball and other ticketed athletic events and selected outside events in Athletics venues.

All duties must be performed in accordance with University, Conference, and NCAA policies and regulations.

Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University’s mission and values.

Duties And Responsibilities

Oversight of Ticket Operations and Team Members

• Manage and oversee the Ticket Office including building, processing, and reporting of season, group, and single game ticketed athletic events; and management of full-time, part-time, student and volunteer staff.
• Provide overall leadership to increase and maximize ticket revenue and customer experience.
• Maintain data in the Ticketing database.
• Provide direction related to new ticketing revenue-generating initiatives and suggest best practices for utilizing the ticketing database .
• Run reports including but not limited to, NCAA and internal revenue reports, and daily/weekly fiscal year reports.
• Coordinate with University Technology Services for technical needs for the Ticket Office.
• Educate the Ticket Office in the proper use of the database to ensure the integrity of data.
• Work with marketing and ticket sales team to develop ticket promotions to increase revenue.
• Manage ticketing system contract, relationship and technology for all ticketing and development services.
• Coordinate with the Business Office to reconcile Ticket Office financials.
• Work cooperatively with Internal Audit, as needed.
• Coordinate with the President’s Office for ticketing needs and seating assignments related to home, away, and Tournament games.
• Coordinate with third party ticket vendors, including managing the digital ticketing process
• Assist with overseeing all ticket operations and customer service.

Other

• Other duties as assigned.

Minimum Qualifications

Formal Education

• Bachelor’s degree is required.

Work Experience

• 5+ years of ticket operations experience including time spent running and overseeing a Ticket Operations Office.

Work Skills (e.g., Written And Verbal Communication Skills)

• Excellent verbal and written communication skills.
• Excellent organization skills.
• An ability to provide a high level of customer service
• Strong analytical skills and understanding of accounting principles.

Equipment Knowledge

• Proficiency with Paciolan operating and reporting system preferred, or other automated ticketing system, as well as personal computer applications (word processing, spreadsheets, database.)

Other

• Interest in and knowledge of Villanova and its athletic programs.

Preferred Qualifications

Work Experience

• Experience in professional/college sports, specifically related to ticket operations is preferred.
• Interest in and knowledge of Villanova Athletics and its programs.
• Collaborative team player with the ability to work effectively with staff and campus partners.

Physical Requirements And/or Unusual Work Hours

Working conditions are normal for an office environment.

• Professional work environment.
• Significant night and weekend work required.
• Occasional travel may be required.
• Occasional lifting and carrying.

Special Message To Applicants

Posting Date: 09/11/2026

Closing Date (11:59pm ET):

Salary Posting Information

This position falls within salaried grade 16 and the range is $73,100-95,000. The final salary will be determined with consideration of several factors including the selected candidate’s qualifications, department budget availability, market data, and internal equity.

Salary Grade: 16

Job Classification: exempt

References Needed

Minimum Number of References Needed 3

Maximum Number of References Needed 5