Assistant Account Manager II — Parking & Frontline Leadership

Propark Mobility; Cleveland (OH); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Free Parking

Flexible scheduling

Paid holidays

Wellness program

Birthday day off

Medical, dental, vision, 401k

Job summary

Propark Mobility in Cleveland, OH is seeking an Assistant Account Manager to help supervise frontline staff, manage shuttle fleets, and oversee valet and parking operations. You will act as a liaison between customers, staff, and management, handle day-to-day issues, and support payroll and scheduling tasks.

The ideal candidate has supervisory experience in parking or hospitality, strong communication skills, and a flexible schedule including weekends and holidays.

Qualifications

• Experience in parking industry with hospitality focus is valuable.
• Progressive supervisory experience over front-line team.
• Some experience with scheduling and payroll is a plus.
• Bachelor’s degree in business is helpful but not required.

Responsibilities

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants and maintenance personnel on a daily basis.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.
• Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
• Provide continuous customer service training for all Propark employees at assigned location.
• Assist in shuttle fleet upkeep, preventative maintenance and repairs.
• Assist office manager with administrative duties.
• Patrol and monitor safety and cleanliness of parking garage and facility.
• Act as point of contact for damage claims and ensure each incident is dealt with completely.
• Process cash receipts and compile bank deposits for bookkeeper revenue reports. Ensure that all deposits are accurate and properly safeguarded.
• Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
• Assist in reconciliation of time cards and submission of payroll for Propark staff.
• Ensure compliance of company and client policies and procedures.
• May be asked to fill in for front line associates during their absences.
• May be asked to fill in for Account Manager in his/her absence or on second shift/weekends.
• Prepare reports, surveys and conduct special projects as needed.

Skills

Management experience

Organized

Honest

Thoughtful

Trustworthy

Loyal

Dependable

Self-sufficient

Resourceful

Decisive

Growth mindset

Flexible schedule

Communication skills

People skills

Education

Bachelor’s degree in business

Job description

Propark Mobility in Cleveland, OH is seeking an Assistant Account Manager to help supervise frontline staff, manage shuttle fleets, and oversee valet and parking operations. You will act as a liaison between customers, staff, and management, handle day-to-day issues, and support payroll and scheduling tasks.

The ideal candidate has supervisory experience in parking or hospitality, strong communication skills, and a flexible schedule including weekends and holidays.