Asset Retention Specialist

Allied OneSource; Spokane (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

A financial services provider in Spokane, WA is looking for an Asset Retention Specialist to enhance growth and customer loyalty through effective loan management and strong communication with partners. Ideal candidates will have at least 2 years of relevant experience, exceptional organizational skills, and a proficiency in Microsoft Office. The role offers a salary range of $42,000 to $56,000 based on experience, along with opportunities for professional development.

Qualifications

• 2+ years in administrative, customer service, insurance, or commercial lending roles.
• Proven ability to maintain strong professional relationships.
• Highly organized with strong time management skills.

Responsibilities

• Deliver high-level support to agents, brokers, and customers.
• Manage a specific territory of canceled loans and negotiate repayment options.
• Evaluate arrears to identify root causes and resolve payment issues.
• Utilize performance reporting for recommendations and mentoring.

Skills

Customer service

Communication

Time management

Negotiation

Education

High school diploma

Some college preferred

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

The Asset Retention Specialist is a key driver of growth and stability within their territory. By balancing proactive canceled‑loan management with the mentorship of new associates, this role ensures our collection efforts remain professional and efficient. You’ll partner with stakeholders to deliver "legendary service" and turn potential losses into long‑term customer loyalty.

Responsibilities

• Relationship & Service Management: Deliver high‑level support to agents, brokers, and customers while maintaining precise documentation of all interactions.
• Loan Recovery & Collections: Manage a specific territory of canceled loans by negotiating repayment options and coordinating return premiums.
• Analysis & Problem Solving: Evaluate arrears to identify root causes and collaborate with partners to resolve payment issues and communicate impacts.
• Operational Support & Growth: Utilize performance reporting to recommend loan write‑offs, mentor new staff, and lead cross‑functional process improvements.

Experience

• Professional Experience: 2+ years in administrative, customer service, insurance, or commercial lending roles (premium finance experience is a plus).
• Communication & Relationship Building: Proven ability to maintain strong professional partnerships through excellent verbal and written communication.
• Operational Skills: Highly organized with strong time management, proficient in Microsoft Office (Word, Excel, Outlook), and a high school diploma (some college preferred).
• Work Style: Capable of working both autonomously and collaboratively in team‑based settings to meet organizational goals.

Salary: $42,000-$56,000