Asset Recovery & Customer Loyalty Specialist

Allied OneSource; Spokane (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

A financial services provider in Spokane, WA is looking for an Asset Retention Specialist to enhance growth and customer loyalty through effective loan management and strong communication with partners. Ideal candidates will have at least 2 years of relevant experience, exceptional organizational skills, and a proficiency in Microsoft Office. The role offers a salary range of $42,000 to $56,000 based on experience, along with opportunities for professional development.

Qualifications

• 2+ years in administrative, customer service, insurance, or commercial lending roles.
• Proven ability to maintain strong professional relationships.
• Highly organized with strong time management skills.

Responsibilities

• Deliver high-level support to agents, brokers, and customers.
• Manage a specific territory of canceled loans and negotiate repayment options.
• Evaluate arrears to identify root causes and resolve payment issues.
• Utilize performance reporting for recommendations and mentoring.

Skills

Customer service

Communication

Time management

Negotiation

Education

High school diploma

Some college preferred

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

A financial services provider in Spokane, WA is looking for an Asset Retention Specialist to enhance growth and customer loyalty through effective loan management and strong communication with partners. Ideal candidates will have at least 2 years of relevant experience, exceptional organizational skills, and a proficiency in Microsoft Office. The role offers a salary range of $42,000 to $56,000 based on experience, along with opportunities for professional development.